Luware’s 2023: A Year in Review

2023 was a big year for Luware. We strengthened our security standards and attained the SOC 2 Type II attestation in September 2023, onboarded new employees and customers, and behind the scenes our development wizards were busy adding lots of exciting new features to Luware Nimbus and Luware Recording.

Now let’s reflect on the past year by crunching some numbers. Thanks to all of you who are part of the Luware family – employees, customers and partners – who made 2023 the successful year it was. We can’t wait to see what the future holds.


  • SOC 2 Type II attestation gained in September 2023
  • 24 Luwarians participated in our Exchange Program
Luware Nimbus
  • 400 new customers onboarded
  • Customer Satisfaction Score (CSAT)
    • 0.3% negative
    • 0.9% neutral
    • 98.8% positive
  • Net Promoter Score (NPS) reached +70 in Q4 2023
Luware Recording
  • 45 new tenants added including a new multi-tenant cluster in Germany
  • 6,200 new Luware Recording users

Stay Up to Date With Customer Service Trends