Why adopting cloud-based Compliance Recording as a Service reduces costs and strengthens security processes.
To prevent customers from having to repeat their issues to multiple agents, we implemented Preferred and Last User Routing.
You already know how great Microsoft Teams is for communicating and collaborating across your organization. But did you know that you can also use ...
The latest update to Luware Nimbus introduces on-the-fly text-to-speech generation and transforms how announcements are delivered in workflows.
Your contact center solution becomes truly powerful when it’s integrated into your other systems and when it automates your processes.
Installing a new contact center solution might seem like a daunting, tedious project. But it can be a very simple and quick procedure.
With Enterprise Routing, you integrate your business tools, automate processes, and manage your call flows to deliver superior customer experiences.