On-Demand Webinar: Unify Collaboration, Communication, and Customer Service in Microsoft Teams

Last week we hosted a webinar session on some of the ways Microsoft Teams is great for communicating and collaborating across your organization. Did you know that you can also use Teams for your telephony and customer service? By extending Teams with a contact center integration, you can create a modern workplace that serves all your employees.

In this webinar, we touched on how to:

  • Migrate your telephony to Microsoft Teams
  • Use an Attendant Console to help receptionists effectively transfer calls
  • Integrate a ticketing system into Teams to increase the efficiency of your helpdesk
  • Use skill-based routing to resolve customer inquiries efficiently

Watch the recording:

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