In this conversation, Tom Arbuthnot and Philipp Beck provide insight into the evolving contact center industry.
Organizations are looking to AI-powered contact centers to improve customer experience and ROI. Microsoft provides an opportunity for seamless integration through Microsoft Teams.
Announcing new Luware Nimbus features including webchat, enhanced reporting, and more.
Sensirion needed a modern telephony solution that integrates with Microsoft Teams and could connect all of its locations.
Security controls such as the Service Organization Control (SOC 2) Type 2 report serve as an important mark of quality.
2023 was a big year for Luware. Let's reflect on the past year by crunching some numbers.
To obey with communications compliance, heavily regulated industries are legally required to capture and store all online communications in Microsoft Teams.
External task routing allows you to distribute work tasks from an external source such as Salesforce or HubSpot.
With the move to a hybrid workforce, SolutionsPT was faced with the limitations of its existing on-premises PBX.