Demo Webinar – Luware Nimbus Enterprise Routing in action!

Last week we hosted a live demo webinar of Luware Nimbus Enterprise Routing, below is a summary of what we covered during the session and a video of the demo.

What is Luware Nimbus Enterprise Routing?

Enterprise Routing is a module of Luware Nimbus, our customer service suite that extends Microsoft Teams.  With Enterprise Routing, you integrate your business tools, automate processes, and manage your call flows to deliver superior customer experiences. It’s the perfect solution for organizations that want a powerful yet simple contact center solution.

What the demo covered
  • Basic explanation of how Luware Nimbus fits into the Microsoft ecosystem
  • Brief overview of Luware Nimbus and what it can be used for
  • Demo!
  • User experience: What agents see and how they take and handle calls
  • Integration: Showcasing how Nimbus can integrate with multiple third-party CRMs, ERPs and databases
  • Workflow editor: How you design and manage call flows with our drag and drop editor