Boost Productivity with a Contact Center Integration for Microsoft Teams

Boost your team’s productivity with Luware Nimbus, a contact center integration for Microsoft Teams designed to streamline communication and collaboration. In this blog post, we’ll explore the key features of Luware Nimbus and show you how you can implement them effectively.

What is Luware Nimbus?

Luware Nimbus is a cloud-based contact center solution that is fully integrated with Microsoft Teams. It transforms the platform into a centralized hub where you can consolidate all your communication, business tools, and workflows to effectively manage customer inquiries.

Some key features of Luware Nimbus include:

1. Intelligent routing: With Luware Nimbus you can efficiently distribute calls and tasks to the best team members, based on agent skills, caller priority, or even custom parameters such as country code.
2. Drag-and-drop workflow editor: Luware Nimbus comes with an intuitive drag-and-drop workflow editor that makes it easy to create powerful end-to-end processes and instantly deploy them.
3. No-code automation: Luware Nimbus comes with a Power Automate connector that makes integration and automation with your favorite apps possible to streamline workflows.
4. Live and historical analytics: With the detailed analytics provided in Luware Nimbus, you’ll gain in-depth insights into your call volume, presence status, and workload for your employees and service lines.

How to Integrate Luware Nimbus with Microsoft Teams (for end users)

Installing Luware Nimbus is easy and can be done in less than an hour. However, customizing it to meet your specific needs may require additional time. To facilitate a seamless transition, we usually initiate an Envision Workshop where we analyze your contact center requirements and work with you to design your ideal setup. We then present you with a comprehensive migration roadmap that outlines how your agents will smoothly transition to the new solution. After we install Luware Nimbus in your Teams environment, we will help you to configure your services and then you’re ready to go.

Discover Journey to Luware Nimbus

Boosting Productivity with Luware Nimbus

Once you’ve implemented Luware Nimbus, you’re all set to improve your communication and customer service. Here’s how:

1. First-time resolution: Intelligent routing ensures that customers are quickly routed to the right employee. By quickly routing customers to the employee with the right skills to solve their problem, customer issues can be resolved quickly on the first call.
2. Unified customer view: By integrating all your relevant business tools, such as your CRM, agents can see a 360-degree view of the customer and have all the information they need to help them quickly and deliver a personalized experience.
3. Intuitive interface: The tool’s ease of use makes it highly adaptable to any level of technical expertise. For example, with the intuitive drag-and-drop workflow editor, anyone can set up complex workflows in minutes. And agents require little to no training, making onboarding new employees a breeze.

Real-World Success Stories

Hear from companies that have experienced incredible results with Luware Nimbus. From saving costs to streamlining customer service, these success stories showcase the real impact of enhancing Microsoft Teams with a contact center integration.

Luware Customer Success Stories

Conclusion

Incorporating Luware Nimbus into your Microsoft Teams environment is a game-changer. It streamlines communication, enhances collaboration, and ultimately boosts your team’s productivity. Don’t miss out on the opportunity to supercharge your customer service. Try Luware Nimbus today.