80% Less after call work
Transcription, summaries, and AI-suggested codes happen automatically. Your team stops retyping what they just said.
Augment Every Employee in Your Contact Center with AI
Luware Nimbus Companion is the AI contact center layer built for Microsoft Teams. It automates transcription, summaries, and call coding so your team handles more conversations with less after call work.
- CRN Tech Innovator Award
- Award winning Microsoft Partner
- Microsoft Financial Services AI certified
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What your contact center gains with Luware Nimbus Companion
100% Every call transcribed, summarized, and coded
No more random-sample QA. Every Microsoft Teams interaction gets the same AI treatment, with up to 5 suggested codes and tags per call.
Connected From Microsoft Teams straight to your CRM
Luware Nimbus Companion pushes transcripts, summaries, and codes into your CRM or ticketing system through the certified Luware Nimbus Power Automate connector. No copy-paste, no manual entry, no lost context.
What the Luware Nimbus Companion delivers
Real-time transcription and live captioning
A preconfigured speech recognizer (Azure AI Services or Luware Nimbus AI Services) converts audio into text during and after every call. Live captions appear in the contact center employee's workspace, and full transcripts land on My Sessions for review.
AI-generated summaries
Each call becomes a structured summary with customizable fields: Title, Issue Resolution, Recap, and Narrative. Summaries stay in the My Sessions widget for 30 days.
AI-suggested codes and tags
Luware Nimbus Companion proposes up to 5 relevant codes and tags per call, drawn from your team's historical labels or suggested as new ones. Reporting stays consistent without manual effort from your team.
Natural-language chat interface
Your team asks Luware Nimbus Companion a question in plain language instead of searching through documentation. It orchestrates the right AI services and virtual assistants to find an answer.
Extensible virtual assistants
Add task-specific assistants on the same orchestration layer: a Translation Assistant for multilingual service, a Reporting Assistant for on-demand insights, or custom assistants built on Microsoft Copilot.
Certified Luware Nimbus Power Automate connector
Push transcripts, summaries, codes, and tags into your CRM, ticketing system, or other business platform without manual entry. The connector is certified by Microsoft.
What customers say about Luware Nimbus Companion
"Setup is very straightforward and quick. On the My Sessions page, I find the icons and the way codes and tags are presented to be very user-friendly."
IT lead, European IT services firm (Luware Nimbus Companion preview participant)
Want to improve your contact center?
Book a personalised demo and see how the Luware Nimbus Companion can work for your team.
Liis Kalmet on why we built Luware Nimbus Companion this way
Most contact centers don't need AI to take over the conversation. They need AI to take over the work that happens around the conversation. Luware Nimbus Companion is designed exactly that way.
It handles transcription, summarization, and call coding so your team can keep their attention on the customer and on the judgment calls that still belong with a human. The goal is to give contact center employees back the minutes AI can absorb, not to replace the minutes that matter most.
Liis Kalmet
Product Manager (AI features), Luware Nimbus
How Luware Nimbus Companion connects with your tech stack
Luware Nimbus Virtual User
The sibling AI feature inside Luware Nimbus. While Luware Nimbus Companion augments the contact center employee during and after calls, Luware Nimbus Virtual User handles the call itself when no human is needed. Both run on the same orchestration layer and are managed from the same admin portal.
Workflow Editor
Luware Nimbus Companion outputs feed directly into the Workflow Editor. Codes and tags from a completed call can trigger downstream workflow actions, and Luware Nimbus Virtual Users can be inserted into those workflows for end-to-end automation.
Power Automate connector
The bridge to your CRM, ticketing system, or any other business platform. Transcripts, summaries, codes, and tags flow outbound; customer context flows inbound. The connector is certified by Microsoft and requires no custom code.
Azure AI Foundry
The infrastructure layer Luware Nimbus Companion runs on. Speech recognition, AI summarization, and natural-language orchestration all sit inside Microsoft's enterprise AI environment, with data processing governed by Microsoft trust boundaries. Tenant admins can choose the underlying AI engine for each use case (Azure AI Services, Microsoft 365 Copilot, or Azure OpenAI GPT).
Frequently asked questions about Luware Nimbus Companion
What is Luware Nimbus Companion and how does it improve contact center employee efficiency?
Luware Nimbus Companion is an AI-powered suite designed to assist contact center employees in real time by automating transcription, call summarization, and code suggestions. It reduces after call work by eliminating manual note-taking and proposing relevant codes and tags drawn from your team's historical labels. This allows contact center employees to stay focused on the customer conversation, which improves resolution rates and overall employee satisfaction.
How does the AI summarization feature in Luware Nimbus Companion work?
Luware Nimbus Companion uses speech-to-text to transcribe each call, then applies AI to generate a concise interaction summary. The summary captures the core issue, the resolution provided, and a narrative recap, all visible in the My Sessions widget. Summaries can also push automatically to your CRM through the certified Luware Nimbus Power Automate connector, keeping records consistent across your organization.
Does Luware Nimbus Companion support live captioning during active calls?
Luware Nimbus Companion includes a live captioning feature that converts spoken dialogue into visible text in real time during an active call. This is particularly helpful for contact center employees working in noisy environments, handling complex technical terms, or supporting accessibility requirements. Live captions appear directly within the contact center employee's workspace, ensuring no critical details are missed during a fast-paced customer interaction.
Can Luware Nimbus Companion automatically suggest tags and codes for calls?
Luware Nimbus Companion analyzes the context of each conversation and suggests the most relevant codes and tags once a call ends, streamlining the reporting process. The AI proposes up to 5 labels per call, drawn from your team's historical tags or suggested as new ones. This automation saves your team from searching through extensive code lists manually and keeps reporting data accurate and consistent across the contact center.
How can I integrate Luware Nimbus Companion data with my CRM or other tools?
Luware Nimbus Companion integrates with your CRM and external platforms through the certified Luware Nimbus Power Automate connector. This lets you trigger automated workflows that populate customer records with transcripts and summaries, send follow-up emails immediately after a call, or push AI-suggested codes into your reporting systems. Interaction data stays synchronized across your technology stack without any manual intervention from your team.
What are the licensing and technical requirements for Luware Nimbus Companion?
Luware Nimbus Companion is available for Luware Nimbus Enterprise Routing or Contact Center service users and requires a dedicated license for each active user. The underlying speech recognizer can be Azure AI Services or Luware Nimbus AI Services, configured by a tenant administrator. Once enabled, Luware Nimbus Companion appears as a unified widget inside the Luware Nimbus portal.
Does Luware Nimbus Companion replace contact center employees?
No. Luware Nimbus Companion is built to augment contact center employees, not replace them. It handles the work around the conversation (transcription, summarization, code suggestions, and data sync) so your team can stay focused on the customer and the judgment calls that still belong with a human. The goal is to give contact center employees back the minutes AI can absorb.
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