Bridge the gap between Microsoft Teams, your CRM and your technology stack. This add-on transforms your existing CRM into a user-friendly contact center tool – all within the familiar Teams interface.
Sure, familiar interfaces save time for agents. But constantly switching between screens for CRM data, call controls, and knowledge bases disrupts their workflow and impacts productivity.
Luware Nimbus eliminates this struggle. It provides a modern, single-screen workspace within Microsoft Teams, boosting agent efficiency and streamlining operations. Enhancing agent efficiency by consolidating everything into one screen.
Key Benefits of a CRM Integration
360° Customer View
Get the customer information you need to handle calls confidently.
Right Inside Teams
Access all your customer data through a single, secure platform – Microsoft Teams.
Customized CustomerSupport
Use a comprehensive customer view to efficiently and competently support your customers.
Connect the CRM of Your Choice
See How It Works
See how simple and fast it is to integrate our contact center solution with a CRM. Watch the video to see how you can integrate the Salesforce CRM to show customer data inside Luware Nimbus.
Luware Nimbus lets you connect your existing technology stack to create end-to-end processes that increase agent performance and boost customer experience. All from a single screen inside their trusted interface.
Microsoft Teams
Use the Teams platform for calling, chat, and video. Luware Nimbus is a Teams-based contact center solution. And agents use Teams as their only client.
CRMs
Provide agents with context information. Use pre-built connectors to integrate Salesforce, Dynamics, and other common CRM tools in no time.
Ticketing Tools
Make case management work hand-in-hand with the contact center. Use ready-made connectors to integrate ServiceNow, Freshdesk, or any other ticketing tool.
SharePoint
Securely store, organize, share and access your information with SharePoint. Easily integrate SharePoint with Luware Nimbus and benefit from an abundance of productivity options.
Marketing Automation
Take advantage of the possibilities and integrate your Marketing Automation tool with Luware Nimbus. Out-of-box connectors to Marketo, Mailchimp and other tools make this a matter of hours.
Business Intelligence & Analytics
Get in-depth insights by uniting all data in one place. Pull the Luware Nimbus contact center data into Power BI, Tableau, SAS, Oracle Database, or other business intelligence and analytics tools.
AI & Bots
Connect Nimbus with your AI tools and bots. Use customer IVR input to build AI models or connect your voice bots with the Luware Nimbus routing engine.
SMS & Web Interactions
Build custom app experiences connected to Microsoft Teams and Luware Nimbus. Leverage Microsoft Azure Communication Services (ACS) to build multichannel communication experiences.
Recording & Voice Analytics
Integrate Luware Nimbus with the recording and voice analytics solution of your choice. Capture, store, and evaluate recordings for quality assurance, compliance, or voice analytics.
Integrate Any Tool in Minutes
Pre-built connectors simplify setup, allowing you to connect in minutes, not hours.
Power Automate Connector & API
Power Automate is Microsoft’s platform for low-code automation that lets you connect to Microsoft and third-party applications. With the Luware Nimbus Power Automate Connector, you can easily integrate many third-party applications within minutes! Use it for real-time integrations and after-call automation.
OData API
If our Power BI report templates aren’t detailed enough or if you are using another reporting tool, use the Luware Nimbus OData API to pull historic data into your Business Intelligence and analytics tools.
No Limit To Your Imagination
Check out these examples of how you can integrate your technology stack with Luware Nimbus.
360° Customer View
Use caller data to optimize call routing and to provide agents with important context information such as purchased products, open tickets, or last interactions.
Summarize data from the contact center, CRM, and Case Management tool in your data warehouse. This gives you holistic reporting across touchpoints, applications, and departments.
Track Customer Journeys
Log customer service calls automatically in the CRM, and even attach the recording of the call right there.
Adaptive Cards for Follow-Ups
Make it as easy for agents to trigger follow-ups. Send them a Teams Adaptive Card with follow-up options, such as ‘Send Survey’, ‘Inform Account Manager’, or ‘Add to Marketing Campaign’.
