Zurich, 13.08.2026 – Luware today announced that CRN®, a brand of The Channel Company, has recognized Luware Nimbus Virtual User with a 2026 CRN Tech Innovator Award in the Unified Communications & Collaboration - Enterprise category.
The CRN Tech Innovator Awards recognize the most innovative technologies shaping the future of the IT channel. Selected by CRN's editorial team from hundreds of submissions across 30 technology categories, winning solutions demonstrate exceptional innovation, market differentiation, technological advancement, and measurable value for channel partners and customers. These award-winning products stand out for their ability to address real-world business challenges while helping drive success across the technology ecosystem.
About Luware Nimbus Virtual User
Luware builds customer experience software native to Microsoft Teams. Its platform, Luware Nimbus, gives contact centers, service teams, and reception desks one place to manage every customer conversation.
Luware Nimbus Virtual User is the automation pillar of Luware's AI strategy, which spans automation, augmentation, and analytics. It is built to support employees, not replace them: it answers inbound calls and takes on the routine, high-volume work that sits outside an agent's control, reducing the workload and stress that drive high turnover in contact centers. Virtual User understands why a customer is calling and routes them to the right department, runs standard security checks, detects the caller's language, reads sentiment to match each customer with the best-suited agent. When a request can be resolved without a person, it can also act as a self-service assistant.
The impact is measurable. At one major insurance provider, first-contact resolution with a traditional IVR was 74%. After adopting Virtual User, more callers reached the right agent on the first try, and that figure climbed to 96%, a 22-point improvement.
2026 Tech Innovator Awards Winners are available online at crn.com/techinnovators.
About The Channel Company
The Channel Company (TCC) is the global leader in channel growth for the world’s top technology brands. We accelerate success across strategic channels for tech vendors, solution providers and end users with premier media brands, integrated marketing and event services, strategic consulting, and exclusive market and audience insights. TCC is a portfolio company of investment funds managed by EagleTree Capital, a New York City-based private equity firm. For more information, visit thechannelco.com.
About Luware
Luware is a leading SaaS provider of digital communication technology built natively on Microsoft Teams. Luware Nimbus, Luware's cloud-native contact center solution, and Luware Recording, its compliance recording solution, help organizations manage customer communication and stay compliant on the platform their teams already use. Headquartered in Zurich, Luware serves more than 1,200 customers worldwide, with operations across Switzerland, Germany, Poland, the United Kingdom, and the United States. For more information, visit luware.com.
