Zurich, Switzerland and London, UK—8 October 2024—Luware has partnered with SteelEye to deliver an integrated communications compliance and surveillance solution for financial services organizations. The partnership brings together communications recording, speech analytics, and surveillance capabilities to help firms monitor regulated communications, investigate potential risks, and support regulatory compliance requirements.
Supporting communications surveillance and risk monitoring
Many financial services regulations require firms to implement controls for monitoring communications and identifying potential market abuse, misconduct, and other compliance risks. By integrating Luware Recording, Verint speech analytics, and SteelEye's surveillance platform, organizations can apply automated analysis across recorded communications to support surveillance and compliance monitoring activities.
The combined solution enables firms to review large volumes of communication data more efficiently and identify patterns, behavior, or interactions that may warrant further investigation.
Expanding compliance coverage across communication channels
While Luware Recording captures and archives communications from a wide range of voice and collaboration platforms, compliance programs often extend beyond these channels to include email, mobile messaging, and other digital communications.
Through its integration capabilities, SteelEye brings together communications and compliance data from multiple sources, helping organizations establish a more comprehensive approach to recordkeeping, surveillance, and regulatory investigations.
An aligned approach to governance and security
The partnership also supports organizations' governance and security objectives through aligned approaches to data management and compliance controls. SteelEye maintains industry-recognized certifications, including SOC 2 Type II and ISO 27001, reflecting established practices for security, data protection, and operational resilience.
Together, Luware Recording and SteelEye provide financial institutions with an integrated framework for communication capture, surveillance, governance, and regulatory oversight.
About Luware
Luware is a leading SaaS provider of digital communication technology, specializing in innovative solutions for Microsoft Teams and beyond. With headquarters in Zurich and operations across Europe and North America, the company provides cloud-based contact center and compliance recording solutions.
Luware offers two key solutions for modern communication. Luware Nimbus, the contact center software for Microsoft Teams, enables efficient processing of customer requests through intelligent task routing, workflow management, and detailed analyses. In addition, Luware Recording offers a fully managed cloud recording solution for multiple platforms, which helps companies to ensure compliance with legal regulations while using modern communication technologies.
These solutions integrate seamlessly with existing IT infrastructures, offering customers numerous advantages, including reduced training times, lower IT costs, and hardware savings.
