Disclaimer: Since the publishing of this press release, Intelligent Voice has been acquired by Verint.
Zurich, Switzerland and London, UK—14 July 2023—Luware has partnered with Intelligent Voice to bring advanced speech analytics capabilities to recorded telephony interactions. The partnership combines Luware Recording's communications capture and retention capabilities with Intelligent Voice's real-time transcription and speech analytics technology.
Together, the two solutions enable organizations to convert recorded conversations into searchable, structured data, helping teams gain greater visibility into customer interactions and operational processes.
Unlocking insights from voice communications
Organizations generate large volumes of voice data through daily customer and business interactions. By integrating Intelligent Voice's analytics capabilities with Luware Recording, customers can automatically transcribe and analyze telephony conversations, making it easier to identify trends, monitor performance indicators, and review communications at scale.
The solution also provides sentiment analysis capabilities, enabling organizations to better understand the tone and context of customer interactions and support quality management initiatives.
Enhancing compliance and operational oversight
Luware Recording provides secure capture and retention of telephony communications, helping organizations meet communications recordkeeping and regulatory requirements. The addition of speech analytics extends the value of recorded communications by making voice data more accessible, searchable, and actionable.
By combining recording and analytics capabilities, organizations can strengthen supervisory processes, improve operational visibility, and support compliance monitoring workflows.
About Luware
Luware is a leading SaaS provider of digital communication technology, specializing in innovative solutions for Microsoft Teams and beyond. With headquarters in Zurich and operations across Europe and North America, the company provides cloud-based contact center and compliance recording solutions.
Luware offers two key solutions for modern communication. Luware Nimbus, the contact center software for Microsoft Teams, enables efficient processing of customer requests through intelligent task routing, workflow management, and detailed analyses. In addition, Luware Recording offers a fully managed cloud recording solution for multiple platforms, which helps companies to ensure compliance with legal regulations while using modern communication technologies.
These solutions integrate seamlessly with existing IT infrastructures, offering customers numerous advantages, including reduced training times, lower IT costs, and hardware savings.
