Our solutions for your customer service
with Skype for Business & Teams

• Workflow Editor
• IVR/Auto Attendant
• Text to speech announcements
• Open custom website, e.g. CRM, Ticketing tool
• Power Automate integration

• All Advanced Routing Features
• Pick up calls from queue
• Task completion codes
• Trigger actions in other systems, e.g. CRM, ERP, Ticketing tool

• Skill-based routing
• Database routing
• Last/preferred agent
• Custom KPIs
• Visualization of customer interactions

• Capture of all communication
• Secure archive and always available
• Voice transcription
• Quality check of recordings
• Infrastructure monitoring

• One-click call transfer
• Contact search
• Calendar lookup
• Dashboard
• Opening hours

• Chat, voice, video, screenshare
• Switch between channels
• Integration for websites and apps
• Without plugins
• Teams as only client for employees

Omnichannel routing solution for Skype for Business with smart routing, reporting, call queues, call flows and easy self-administration.

Omnichannel contact center solution for Skype for Business with routing, IVR, reporting, CRM-integration and more features for customer service.

Extends Skype for Business to easily administer call forwarding rules based on the presence status.

Record, summarize and analyze communications in Skype for Business to reduce operational risk and proactively enforce compliance policies.

Attendant console integrated into Skype for Business with one-click transfers, calendar lookup, call queue for multiple service lines and presence status.

Let customers use web chat, voice, video and co-browsing on your website or mobile app and let employees help them in Skype for Business.