Our solutions for your customer service
with Skype for Business & Teams

• Workflow Editor
• IVR
• Live dashboards
• Opening hours
• Reporting

• All Advanced Routing features
• Pick specific calls from queue
• Interactive call queues
• Log call reason codes
• Power Automate integration

• All Enterprise Routing features
• Skill-based routing
• Last/preferred agent
• Custom KPIs
• Forecasting & Trends

• Capture of all communication
• Secure archive and always available
• Voice transcription
• Quality check of recordings
• Infrastructure monitoring

• Intuitive dashboard
• One-click transfer
• Custom address books
• Calendar lookup of contacts
• Make notes on contacts

• Integration for websites and apps
• Without plugins
• Chat, voice, video, screenshare
• Switch between channels
• Teams as only client for employees

Omnichannel routing solution for Skype for Business with smart routing, reporting, call queues, call flows and easy self-administration.

Omnichannel contact center solution for Skype for Business with routing, IVR, reporting, CRM-integration and more features for customer service.

Extends Skype for Business to easily administer call forwarding rules based on the presence status.

Record, summarize and analyze communications in Skype for Business to reduce operational risk and proactively enforce compliance policies.

Attendant console integrated into Skype for Business with one-click transfers, calendar lookup, call queue for multiple service lines and presence status.

Let customers use web chat, voice, video and co-browsing on your website or mobile app and let employees help them in Skype for Business.