Call Recording and Analytics

Reliable and Robust Cloud Compliance Recording and Analytics.

With Luware’s comprehensive and fully managed cloud recording solution, you can rest assured that your conversations across all platforms – from Microsoft Teams to Trader Voice – are securely recorded to meet your regulatory requirements.

Luware Recording’s All-in-One Compliance Recording Solution

  • Closes compliance gaps
  • Streamlines compliance across multiple communication platforms
  • Turns recordings into valuable insights

3x Verint Compliance Partner of the Year

99.99% Uptime

25,000+ Users

Trusted by Fortune 500 Companies

  • UBS Logo

Compliance Without Compromise

Don’t let compliance regulations like GDPR, HIPAA, or MiFID II stop you from using the tools you need to succeed. With Luware Recording, you can leverage modern communication channels, such as Microsoft Teams and Zoom, and remain confident in your compliance.

Luware Recording combines Verint’s state-of-the-art compliance recording technology with our world-class hosting and maintenance expertise. This powerful combination allows you to capture and store your communications in an easy-to-use platform that is fully managed by the best compliance experts in the industry.

Learn more about the Verint partnership

Safeguard Your Data With Stringent Security

Your security is our priority. Our information security policies are rigorously reviewed and updated to protect your access, data, and business continuity.

Security

Security measures are our top priority. That’s why we are ISO 9001 and ISO 27001 certified and SOC2 type || attested.

Authentication

To ensure that only authorized users have access to the platform and data, Luware Recording leverages the Azure Active Directory to provide strong multi-factor authentication and industry-standard authentication flows.

Reliability

Luware Recording maintains an impressive 99.99% uptime and employs rigorous measures to ensure uninterrupted business continuity.

All Your Communications Secured in One Place

Capture and retrieve text, voice, video, and desktop interactions in one easy-to-use platform.  Luware Recording supports a variety of devices including the Microsoft Teams desktop application, the mobile application and Microsoft-certified desk phones.

How Organizations Like Yours Are Using Luware Recording To Stay Compliant

"We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual commitments for quality control. We decided to go with the fully managed service from Luware because experts know how to do it best." - Daniel Steinmann, Swiss Re

"Luware has all the right security measures in place so that our calls can’t get intercepted on Microsoft Teams." – Christoph Ruys, KBC

Intelligent Technology for Effective Compliance Recording

Capture and Retrieve Conversations

  • Quickly find the conversation you’re looking for
  • Retain recordings for a legally required period of time
  • Automatically or manually highlight key points in interactions

Conversation Insights

  • Gain insight into sentiment and behavioral characteristics
  • Analyze conversations in 18 languages and dialects including common industry jargon
  • Export captured data to third-party business tools

Efficient Workflows

  • Configure approval requirements to streamline investigations
  • Set up approval workflows
  • Capture desktop activity and use it to trigger alerts or actions

Integrate Systems

  • Capture all communication channels in one platform
  • Connect to your preferred data or voice inventory
  • Connect to a wide range of storage archives

From Full-Time Challenge To Fully Managed Service

Experience hassle-free compliance recording with Luware’s fully-managed cloud-based service and gain peace of mind knowing that your recordings are in safe hands.

  • No high upfront costs: Luware Recoding is offered on a subscription basis, which means there are no costly investments.
  • Up-to-date software: We make sure the software is always up-to-date, so you don’t have to worry about maintenance.
  • Fast remote configurations: Our world-class compliance recording engineers can help you set up your systems to meet your unique needs.

Multi-tenant SaaS
  • Only available for Microsoft Teams
  • Hosted in Microsoft Azure cloud in Switzerland or the EU
  • Up to 1000 users
Private-tenant SaaS
  • Available for all cloud-accessible platforms
  • Can be hosted anywhere
  • Recommended for > 1000 users

Book a Demo

Tell us more about the challenges you face when it comes to compliance recording, and we’ll help you find the right solution for you.

Frequently Asked Questions

What kind of support and maintenance do you provide?

Comprehensive support and maintenance is included in our fully managed subscription and covers all necessary maintenance tasks. For those who require additional support, we also offer a premium 24/7 support model that can be purchased at an additional cost.

How do you guarantee business continuity planning?

We ensure business continuity through a comprehensive Business Continuity Management plan that is rigorously tested and regularly updated. This plan is designed to ensure uninterrupted access to our services, providing you with the confidence that your business operations will continue smoothly even in the face of unforeseen circumstances.

What kind of analytics and reporting features are available in Luware Recording?

Luware Recording offers a wide range of reports and dashboards with valuable compliance insights such as call trends and system usage.

Can Luware Recording scale as my business grows?

Absolutely! Luware Recording is a cloud SaaS product that offers seamless scalability. You can easily add licenses and storage space as your business expands, ensuring that your recording capabilities grow in line with your business needs.