Built to Last: Luware Achieves ISO 22301 Certification for Business Continuity

We are proud to announce that Luware has successfully obtained ISO 22301 certification, the internationally recognized standard for business continuity management systems (BCMS).

This achievement marks a key milestone in our 2026 strategy, in which we aim to make resilience a core part of how we deliver service to our customers.

What ISO 22301 is & why it matters

ISO 22301 gives organizations a framework to prepare for, respond to, and recover from disruptive incidents, from cyberattacks and supplier outages to natural events. Its purpose is to ensure that an organization can keep operating during disruptions and resume critical activities within defined timeframes.

For a SaaS company like Luware, this certification demonstrates that our operations, cloud services, and supporting processes are designed to remain available and recoverable when the unexpected happens. It complements our broader commitment to quality and reliability, including our enhanced SLA standards and SOC 2 Type II attestation.

How Luware built business continuity into our operations

Achieving ISO 22301 reflects concrete steps we took to embed resilience into daily operations. We introduced a structured BCMS that guides our preparedness group wide, so that we can protect the services our customers depend on.

Highlights of our approach include:

• Conducting a business impact analysis to identify our most critical activities and the timeframes within which they must be restored.
• Assessing risks that could disrupt those activities and defining strategies to reduce their likelihood and impact.
• Establishing documented business continuity and recovery plans with clear roles, responsibilities, and escalation paths.
• Regularly exercising and testing our plans so that teams know exactly what to do in a real incident.
• Building awareness among employees through training, tests, and engagement initiatives.
  
  

The impact of ISO 22301 for our stakeholders

For customers and partners: Choosing an ISO 22301-certified SaaS provider means working with a partner whose ability to maintain service during disruptions has been independently audited. It gives you added assurance for your own continuity planning and supplier risk assessments.
 
For employees: Our people are central to our resilience. Clear plans and regular exercises mean every team member knows their role when it matters most, building confidence and a shared sense of responsibility.
 
For the industry and community: With this certification, Luware shows that resilience can be built systematically into cloud communication services, and we hope to encourage others in the technology sector to raise the bar for operational resilience.

Looking ahead: our ongoing commitment

This certification is a milestone, not the finish line. We are committed to:

• Meeting applicable legal, regulatory, and contractual continuity obligations
• Regularly testing and refining our continuity and recovery plans
• Continuously improving our BCMS and overall resilience

Want to learn more about our other commitments? Explore Our Certifications