Every interaction is a small moment
Luware, the Microsoft Teams-native contact center and compliance recording company, is exhibiting at the Engage Customer Summit on 7 and 8 October 2026 at Evolution London. Visit the stand to see Luware Nimbus, the AI-powered CX orchestration platform built for Microsoft Teams, and to hear Chief Customer Officer James Cadman speak on the Future of the Contact Center stage.
Every interaction is a small moment. Luware Nimbus helps your contact center make every one count. Come and see how at our stand in front of the to the Customer Contact Stage.
Is Luware Nimbus right for your contact center?
Not sure if Nimbus is the right fit? Ask yourself:
- When a customer calls back, does your team already know why? Nimbus looks up order status, account history, and case context before the call connects, so agents are not starting from zero.
- Could a single platform replace three of the point-tools you are stitching together today? Nimbus brings routing, CRM data, and reporting into one interface inside Microsoft Teams.
- Is after-call admin quietly eating your team’s capacity? Nimbus Companion drafts call summaries and suggested tags automatically, so agents move to the next call sooner.
Beyond the magic trick: knowing where to stop automating
James Cadman
Chief Customer OfficerOne customer complaint, followed all the way through an AI model. James Cadman, Chief Customer Officer at Luware, strips the magic out of contact center AI and shows the mechanism underneath, then turns its four hard limits into a practical line between what you automate and what stays human: "Because once you can see how AI works, you can see where it should stop."
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Future of Contact Centre Stage
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Wednesday 7 October 2026
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14:25 to 14:50
Meet our team on site
John Wright
Account Executive
Jordan Bloor
Account Executive
Jack Murray
Inside Account Executive
Friné Oudeman
Head of Marketing
Laura Gehrig
Marketing Manager
