Commsverse is the UK's leading conference dedicated to Microsoft Teams and the wider Microsoft 365 ecosystem. Designed for IT leaders, UC and CX professionals, architects, and engineers, it's where the Microsoft Teams community comes together for practical conversations about unified communications, collaboration, contact centers, and AI.
From Teams Voice and meeting rooms to Microsoft Foundry, agentic AI, and customer experience, every session is built on real deployments and shared by people who work in the Teams ecosystem every day.
Come visit us at Booth 17 on both days!
Meet Virtual User and Nimbus Companion
When customers still repeat themselves at every transfer, that's not a people problem, it's a process problem. Virtual User fixes that. Built on Microsoft Foundry, it understands natural language, retains context from the first interaction, and either routes correctly or resolves the issue autonomously.
Once an agent picks up, Nimbus Companion is already at work. With real-time transcription, automatic call summaries, and CRM sync, the agent can focus on the conversation, not the admin.
See both in action at our booth. Ask questions, see the architecture, and understand how they fit into a Teams-native contact center environment.
Our Speaker
James Cadman
Chief Customer Officer
Beyond the Magic Trick: Unpacking the Probability Engine Behind Contact Centre AI
AI thinks by guessing the next most probable word, and understanding that changes how you build with it. James will walk you through the mechanics behind the tools you're already using.
24th Jun | 11:05am – 11:30am BST
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Meet our team on site
James Cadman
Chief Customer Officer
John Wrigh
Account Executive
Jack Murray
Account Executive
Jordan Bloor
Account Executive
