Key Insights
Connect – Extend – Power: How Contact Centers Can Be Integrated With Microsoft Teams
Several contact center integrations are available for organizations that want to add business tools, workflows, and extended call management capabilities to Microsoft Teams. These differ in their depth of integration, and Microsoft has categorized them into three integration models: Connect, Extend, and Power.
This whitepaper offers a comprehensive and clear overview of the different integration approaches. It clarifies the benefits and limitations of the different methods and helps you find the solution that best fits your organization.
