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Luware Nimbus Assistant

Your essential tool for effortless call management.

 

 

 

Introducing Luware Nimbus Assistant


This page will always provide you with the latest version of the Luware Nimbus Assistant.

The Luware Nimbus Assistant is designed to elevate your agent experience by providing critical call context and functionality directly on your PC, without needing the main Nimbus dashboard in focus. Install it as a standalone app and transform how you manage incoming calls and everyday tasks.

Want to know more? Read our Knowledge Base article about the Luware Nimbus Assistant or learn more in this Use Case post.

Instant call context

Get immediate call toasts and notifications with essential caller context, even when Nimbus isn't your active browser tab. Stay informed and prepared for every interaction.

Automated workflows

Trigger automated web requests directly from your calls. Automatically open or update tickets in external systems, streamlining your post-call work with ease.

Agent control & efficiency

As a Contact Center licensed agent, effortlessly toggle your Duty Status (Skills and Responsibilities) at any time, ensuring optimal availability and workload management

Ready to enhance your agent experience?

Download the latest version of our Luware Nimbus Assistant today and unlock a new level of efficiency and control in your contact center operations.

Administrator setup and an Assistant license are required. Ensure your Assistant and MS Teams user accounts match for seamless operation.