Whether in financial services, healthcare, or the public sector, Luware understands your industry's unique challenges. With our modular service blueprints and flexible use cases, you can configure the perfect communication platform to optimize your processes and drive your success.
We can save you time! We'll get back to you shortly to answer your questions personally.
Elevate citizen services and optimize internal processes with Luware. Our communication solutions are precisely tailored to the unique challenges of the Public Sector, empowering secure, transparent, and highly efficient administrative operations.
Drive productivity and foster innovation across your manufacturing operations with Luware. Our solutions connect your entire supply chain, optimize complex production workflows, and accelerate decision-making through real-time, unified communication.
Securely navigate complex compliance landscapes and build deeper customer trust with Luware. We deliver tailored communication platforms that seamlessly blend stringent data security with personalized client engagement, optimizing every interaction in financial services and insurance.
Simplify project coordination and elevate collaboration for your on-site and office teams with Luware. Our solutions foster seamless communication among all stakeholders – from teams to clients – boosting efficiency and accelerating project delivery in construction and real estate.
No more isolated channels or fragmented overviews: With Luware Nimbus, you transform Microsoft Teams into the central hub for your entire customer service. Phone calls, chats, emails, video calls, and more – all interactions are intelligently routed, precisely documented, and thoroughly analyzed. Complemented by our certified Recording-as-a-Service solution, every interaction is captured in an audit-proof manner – entirely without additional hardware or disruptive media breaks.
By integrating live (video) chat directly into your website you can be there for your customers in real-time, providing support and assistance instantly, wherever and whenever.
Learn more
Deliver exceptional customer support across all channels. Adapt to evolving customer preferences and give them the freedom to connect with you on their terms.
Learn more
By integrating live (video) chat directly into your website you can be there for your customers in real-time, providing support and assistance instantly, wherever and whenever.
Learn more
Deliver exceptional customer support across all channels. Adapt to evolving customer preferences and give them the freedom to connect with you on their terms.
Learn more
Workflows tell your communication system how and where to guide incoming calls, messages, and tasks. Use workflow management to create a customized welcome message, or automatically route calls to the right department.
Learn more
Bridge the gap between Microsoft Teams, your CRM and your technology stack. This add-on transforms your existing CRM into a user-friendly contact center tool – all within the familiar Teams interface.
Learn more
Are you missing calls? How do customers prefer to reach you? When are your agents swamped? With in-depth live and historical reporting for Microsoft Teams, you'll get clear answers.
Learn more
Connect every customer with the right agent the first time, every time – thanks to intelligent call, email, and task routing. Intelligent routing, also called skill-based routing, uses the power of automation to get every customer inquiry to the agent best equipped to resolve it.
Learn more
Are you missing calls? How do customers prefer to reach you? When are your agents swamped? With in-depth live and historical reporting for Microsoft Teams, you'll get clear answers.
Learn more
Bridge the gap between Microsoft Teams, your CRM and your technology stack. This add-on transforms your existing CRM into a user-friendly contact center tool – all within the familiar Teams interface.
Learn more
Securely record and analyze all your conversations across multiple platforms to meet regulatory requirements and gain valuable business intelligence with Luware Recording.
Learn more
Managing high volumes of customer inquiries can be overwhelming for contact centers, even with adequate staffing. With expectations for rapid response and 24/7 availability, relying solely on human agents can lead to bottlenecks, long wait times, and inconsistent service. Virtual Users offer a solution by automating routine interactions, freeing agents to focus on more complex cases.
Learn more
Discover specific Nimbus and Recording setups that flexibly adapt to your requirements and IT infrastructure. See how our solutions work in practice.
Dive into our comprehensive suite of features and uncover what truly sets us apart. Access detailed feature lists and transparent comparisons designed to simplify your evaluation process.
Get a transparent cost overview and learn how Luware secures a significant Return on Investment (ROI) for you. Calculate your potential savings.
No need to abandon your existing tools. Luware intelligently connects all your critical communication and data, ensuring your workflows run smoother than ever. Eliminate data silos and unlock true connectivity.
Achieve remarkable results with Luware Nimbus AI. Our customers have seen a 22% better First Contact Resolution (FCR) and 80% less After-Call Work (ACW) by leveraging AI for automation, agent augmentation, and advanced analytics.
AI writes the notes, agents solve problems. Dramatically reduce after-call work by letting your agents concentrate on problem-solving while our customized CoPilot bot summarizes calls and creates structured cases.
Replace your outdated manual IVR with an intelligent CoPilot Agent that accurately identifies customer intent. This upgrade drives First Call Resolution, directly leading to higher customer satisfaction.
Discover how AI can transform your customer service operations, from chatbots to advanced analytics, while mitigating risks and maximizing ROI. Read our guide now.
Join us for an exclusive Tech Vision Event to explore Luware Nimbus innovations, network with peers, and gain insights into AI-driven customer service trends.
