Setting up call queues correctly is imperative to improving customer experience.
How they act and speak influences the experience that the people calling into the business have.
Microsoft Teams is a hot topic right now. CX Today interviewed three leading customer experience technology vendors – Luware, Landis Technology, and Geomant – ...
UC Today interviewed Philipp Beck on how to bring Microsoft Teams Cloud voice to the next level and on how companies benefit from tightly ...
Despite being a long-established component of the modern hotline, businesses around the world are reliant on IVRs for good reason.
Transition from cost to profit center by empowering your employees with the right tools and giving them ownership of customer service.
When it comes to using Microsoft Teams within a Contact Center, the limits of the world’s most popular collaboration platform are relatively unknown...Until now.
A great potential for the transformation of the customer service is to reduce the reliance on IT departments and establish a self-service for employees.
James Cadman, VP of Customer Success at Luware, shares his experience of implementing modern contact center solutions at numerous customers.