Use these 5 tips and tricks to get more out of Microsoft Teams.
Comparing Luware Nimbus to Dynamics 365 CS is like comparing apples to oranges. Both have their justification.
Instead of simply rebuilding old solutions with newer technologies, we reimagined the contact center.
Automatic Call Distributors are the heart of contact centers and allow organizations to manage high call volumes through an optimal utilization of human resources.
Power Automate is Microsoft’s low-code automation and integration platform.
Steer your entire business, including customer service, in Microsoft Teams and tap into the full power of the platform.
In a microservice architecture, the functionality is divided into loosely coupled autonomous subsystems, where each subsystem is assigned a certain business functionality.
Cloud-native describes an application that is intentionally designed for a cloud environment as well as the characteristics of such applications.
Setting up call queues correctly is imperative to improving customer experience.