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Luware Pricing and Features

 

Flexible licensing to fit your needs

 

Nimbus Prices Recording Prices Personalized Quote

Luware Nimbus for Routing and Contact Center

 

Luware Nimbus follows a modular and flexible licensing structure that makes it easy to staff and scale your contact center operations.

 

Our Routing solutions streamline and optimize call handling within Microsoft Teams by intelligently directing incoming calls to the right agents or departments based on predefined rules and criteria.

 

Our Contact Center solution empowers organizations to manage and optimize customer interactions within Microsoft Teams. They provide advanced features for handling inbound and outbound communications, including intelligent routing, comprehensive reporting, and real-time monitoring.

 

CHF EUR GBP USD
Adds extensive telephony and workflow functionalities.
Licensed per service
(for 10 services or more).
CHF 92 EUR 81 GBP 77 USD 92
Adds basic contact center functionalities.
Licensed per service
(for 10 services or more).
CHF 213 EUR 210 GBP 193 USD 213
For large-scale contact centers.
Licensed per user
(for 25 users or more).
CHF 88 EUR 77 GBP 72 USD 88
Employee tools
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Teams for taking calls
Vector 5
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Current calls in queue
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Outbound service calls
Vector 5
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Assistant
Vector 6
Vector 5
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After call work
Vector 5
Work profile
Vector 5
Persistent RONA state
Vector 5
Workflow
Vector 6
Vector 5
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Workflow editor
Vector 5
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Announcements
Vector 5
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Text to speech announcements
Vector 5
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Music on hold
Vector 5
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IVR/Auto attendant
Vector 5
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Transfer
Vector 5
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Collect Information
Vector 5
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Availability Based Routing
Vector 5
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Check Queue Position
Vector 5
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Save to parameter
Vector 5
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Routing decisions
Vector 6
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Vector 5
IVR/Auto attendant
Vector 6
Vector 5
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Opening hours
Vector 5
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Service availability
Vector 5
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Parameter based
Vector 5
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Distribution Priority
Vector 5
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Skill based
Vector 5
Distribution
Vector 6
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Vector 5
Longest idle / fair queue
Vector 5
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Employee presence
Vector 5
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Interactive queuing
Vector 5
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Call picking
Vector 5
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Skill category
Vector 5
Skill level
Vector 5
Distribution Policies
Vector 5
Context
Vector 5
Vector 5
Customer Information
Vector 5
Vector 5
Power Automate integration
Vector 5
Vector 5
Website/CRM screen-pop
Vector 5
Vector 5
Reporting
Vector 6
Vector 6
Vector 5
Power BI
Vector 5
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Vector 5
Preconfigured user & group dashboards
Vector 5
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Customizable dashboards & wallboards
Vector 5
Service reporting (real-time)
Vector 5
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Codes
Vector 5
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Tags
Vector 5
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Wallboards
Vector 5
Selected at distribution profile
Vector 5
After call work
Vector 5
Service call supervision
Vector 5
Administration
Vector 6
Vector 5
Vector 5
Multi-language
Vector 5
Vector 5
Vector 5
User management in Teams
Vector 5
Vector 5
Role-based access
Vector 5
Vector 5
Vector 5
Activate/deactivate users
Vector 5
Vector 5
Vector 5
Change workflows
Vector 5
Vector 5
Vector 5
Manage opening hours
Vector 5
Vector 5
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Support
Vector 5
Vector 5
Vector 5
Standard: 7am-7pm CET
Vector 5
Vector 5
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Premium: 24x7
Vector 6
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Luware Nimbus Attendant Console for Operators and Receptionists

 

Our Attendant Console is a powerful tool designed for receptionists and operators within Microsoft Teams. It facilitates efficient call handling by providing features like call queuing, routing, and transfer, along with real-time presence information.

Full Functionality Vector 5
Partial Functionality Vector 6
CHF EUR GBP USD
Microsoft Teams
See module
Licensed per named user
(for 25 users or more).
CHF 27 EUR 30 GBP 23 USD 27
Call handling
Vector 6
Vector 5
Teams for taking calls
Vector 5
Vector 5
Park call
Vector 6
Vector 5
Current calls in queue
Vector 5
Call picking
Vector 5
Transferring calls
Vector 6
Vector 5
Transfer to specific numbers
Vector 5
Vector 5
Blind transfers
Vector 5
Vector 5
Safe transfer
Vector 5
One-click transfer
Vector 5
Contacts
Vector 5
Contact search
Vector 6
Vector 5
Favorite contacts
Vector 5
Custom contact groups
Vector 5
View contact source
Vector 5
Personal contacts
Vector 5
Custom address books
Vector 5
Notes on contacts
Vector 5
Colleagues’ availability
Vector 6
Vector 5
Employee presence
Vector 5
Vector 5
Start chat with colleagues
Vector 6
Vector 5
Write email to colleagues
Vector 5
Calendar lookup
Vector 5
Employee productivity
Vector 6
Vector 5
Multi-language
Vector 5
Vector 5
User-optimized browser-version
Vector 5
Customer information
Vector 6
Vector 5
Overview of services
Vector 5
Opt in/out of service
Vector 5
Support
Vector 5
Standard: 7am-7pm CET
Vector 5
Premium: 24x7
Vector 6

Try Luware Nimbus
For Free

Contact us for a proof of concept and discover the power of Luware Nimbus with a 30-day risk-free trial.

Where can I purchase Luware Nimbus?

Does my organization need to have Microsoft Teams implemented to use Luware Nimbus?

Does Luware Nimbus work on smartphones and tablets?

Luware Recording for Compliance- and Quality Recording

 

Luware Recording enables secure and compliant call recording with various communication tools (including Microsoft Teams). It allows organizations to capture and store voice and video communications for quality assurance, training, and regulatory purposes, ensuring all interactions are documented and easily retrievable.

Full Functionality Vector 5
Partial Functionality Vector 6
CHF EUR GBP USD
For quality management and training purposes.
Licensed per user and year
(for 25 users or more).
$180
To meet regulatory obligations.
Licensed per user (one-time payment)
(for 10 users or more).
$228
To meet complex compliance requirements across platforms.
Licensed per user (one-time payment)
(for 10 users or more).
$276
For private-tenant customers with the need of additional platforms.
Operational Model
Multi-Tenant
Multi-Tenant, Private-Tenant
Multi-Tenant, Private-Tenant
Private-Tenant
Communication Platforms
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Vector 5
Microsoft Teams
Vector 5
Vector 5
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Cisco
Vector 6
Symphony
Vector 6
Turret Providers
Vector 6
Mobile Providers
Vector 6
Modalities
Vector 6
Vector 5
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Voice
Vector 5
Vector 5
Vector 5
Chat
Vector 6
Vector 6
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Screen share
Vector 6
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Video
Vector 6
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Features
Vector 6
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Vector 5
Vector 5
Speech Profiling / Transcription
Vector 6
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Search and Playback
Vector 5
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Pause/resume
Vector 5
Vector 5
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Audit Logging
Vector 5
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Vector 5
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Conversation Import/Export
Vector 5
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Conversation Download/Sharing
Vector 5
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Approval workflows
Vector 5
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Case Management
Vector 5
Vector 5
Form-based Evaluation
Vector 5
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Manual Labelling
Vector 5
Vector 5
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Automatic Labelling
Vector 5
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Dashboards and Reports
Vector 5
Vector 5
Vector 5
Legal Hold
Vector 5
Vector 5
Role-based Access Control
Vector 5
Vector 5
Vector 5
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Azure Entra ID
Vector 5
Vector 5
Vector 5
Vector 5
Voice Quality Check
Vector 5
Vector 5
Integration APIs
Vector 5
Vector 5
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Retention Policies
Vector 5
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Vector 5
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Multiple Repositories (Azure)
Vector 5
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WORM/Compliance Stores
Vector 5
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Encryption
Vector 5
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Vector 5
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Customisable PSTN Announcements
Vector 5
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Multi-Lingual Standard PSTN Announcements
Vector 5
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Standard Teams Announcements
Vector 5
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AI Speech Analytics

 

AI Speech Analytics analyzes recorded calls to extract valuable insights using artificial intelligence. It automatically transcribes conversations, identifies key trends, measures sentiment, and detects compliance issues, helping organizations improve customer service, agent performance, and adherence to regulatory standards.

Full Functionality Vector 5
Partial Functionality Vector 6
CHF EUR GBP USD
Comms Profiling Standard
Comms Profiling Advanced
Risk Profiling
Features
Vector 6
Vector 6
Vector 5
Automatic Speech Recognition (ASR)
Vector 5
Vector 5
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Diarisation
Vector 5
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Lattice
Vector 5
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Domain Language Training and Model Building
Vector 5
Automatic Language Detection
Vector 5
Multi-Language per User
Vector 5
Jump To Topics
Vector 5
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Smart Transcript
Vector 5
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Sentiment Analysis
Vector 5
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Transcription Export
Vector 5
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Biometric Analysis
Vector 6
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LexiQual Behavioural Analysis
Vector 6
Included hours of transcription per user/month
100
100
100