Working from anywhere in the contact center is often difficult. It is time to replace the PBX with a flexible solution. These are the ...
Just because there’s a pandemic doesn’t mean that regulation is irrelevant
Choosing the Right Recording Technology for Microsoft Teams Collaboration.
In order to utilize synergies and leverage Teams for customer interactions a seamless integration of the customer service solution into Microsoft Teams is key.
Kathy’s example shows how the right tools can support account managers to effectively advise and serve customers remotely.