Discover how omnichannel capabilities for teams-based contact center work and how they will boost the productivity of your customer service.
The update began on 25 March and is expected to be completed by 28 March.
Why you should equip receptionists with the right tools to make a great first impression.
The unstructured nature of voice communication poses a unique challenge in aligning within complex regulatory framework of financial markets. Luware Recording addresses this challenge ...
In this conversation, Tom Arbuthnot and Philipp Beck provide insight into the evolving contact center industry.
The following features will be rolled out sequentially beginning with the UK cluster on February 26, 2024.
Organizations are looking to AI-powered contact centers to improve customer experience and ROI. Microsoft provides an opportunity for seamless integration through Microsoft Teams.
As DORA emphasizes the need for substantiating the delivery of obligations, Luware's proactive approach positions it as a trustworthy partner.
Serge Gansner will manage Luware's operations as interim CEO until a permanent successor to Philipp Beck is found.