Expert Insights, News, and Stories From the Field

Luware Nimbus

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Solutions

13.12.2024

Luware Nimbus Contact Center Best Practice

Omnichannel Contact Center: The Ultimate Guide for 2025

Discover the power of omnichannel contact centers. Learn how to deliver a cohesive customer experience across all channels. Get started now!

12.12.2024

Luware Nimbus Microsoft Teams

Retirement of Voice-Enabled Channels

Microsoft is retiring Teams phone voice-enabled channels coming June 2025. This guide explains why, explores the impact, and offers practical steps and alternative solutions to ensure a smooth transition for your business.

10.12.2024

Advanced Routing Luware Nimbus Enterprise Routing

Mastering Call Routing

Discover how call routing can transform your business communication, improve customer experience, and increase operational efficiency.

9.12.2024

Luware Nimbus PM Perspective

Improvements and New Features: Standby Duty Workflow Element & More

New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.

20.11.2024

Luware Nimbus PM Perspective

Improvements and New Features: Bulk Edit Users, Nimbus Assistant & More

New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.

15.11.2024

Luware Nimbus

Forrester Landscape for Contact Center 2024

Luware Nimbus is recognized in the Forrester Contact-Center-As-A-Service Platforms Landscape, Q4 2024, showcasing our commitment to innovation and customer service.

1.10.2024

Luware Nimbus Blog

AI Model Comparison: How to Choose the Best AI for You

When it comes to artificial intelligence (AI), the sheer variety of models available can feel like navigating a maze. For businesses and developers alike, this diverse landscape demands careful consideration, especially when searching for the perfect fit for specific tasks.

27.09.2024

Luware Nimbus Luwarian Life 2024

Global Service with a Personal Touch

Experience personalized, global customer service at Luware. Our dedicated teams provide expert support, ensuring your satisfaction. With a focus on efficiency and transparency, we drive business success.

9.09.2024

Luware Nimbus PM Perspective

Improvements and new Features for Luware Nimbus

The update began on 25 March and is expected to be completed by 28 March. Improvements on the My Services Page This release brings a revamped My Services p

8.09.2024

Luware Nimbus PM Perspective

Improvements and New Features:

New US Cluster, Presence Activity & Input Customer (Advanced) Great news! New features will be rolled out to our production environment over the course o

29.08.2024

Luware Nimbus Contact Center Solutions

Microsoft Dynamics Contact Center vs. Luware Nimbus

The Contact Center as a Service (CCaaS) industry is becoming increasingly competitive, with many players vying for dominance. Microsoft's recent entry into

30.07.2024

Luware Nimbus Automatisierung & KI Contact Center Best Practice

AI Email Analysis: A Game-Changer for Customer Service

Overwhelmed by customer emails? Learn how to boost agent efficiency and customer satisfaction with AI-powered email analysis.

16.07.2024

Luware Nimbus PM Perspective

Improvements and New Features: Supervision of Outbound Calls, Dashboards With New Icon & More

New Luware Nimbus Updates: Supervision of Outbound Calls, Dashboards With New Icon & More

16.07.2024

Luware Nimbus Automatisierung & KI Contact Center Cloud Technologie

Luware Nimbus Power Automate Connector: A Certified and Convenient Solution

Learn how the new certified connector can enhance your workflow and integration with Luware Nimbus and 3rd Party systems.

5.07.2024

Luware Nimbus Guter Service Automatisierung & KI Future of Work

Copilot Chatbot Integration: How AI Will Change Your Customer Service

Enhance customer experiences and streamline support operations with Copilot chatbot integration. Learn how AI-powered chatbots can automate tasks, provide instant responses, and personalize user interactions.

27.06.2024

Luware Nimbus PM Perspective

Improvements and New Features: Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget

Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget

26.06.2024

Luware Nimbus Contact Center Cloud Technologie Kunden

Luware x Century Communities Podcast

Luware Nimbus is more than a communication tool; it's an investment in business growth. By integrating seamlessly with Microsoft Teams, it empowers companies to work more efficiently, collaborate effectively, and foster a culture of innovation.

25.06.2024

Luware Nimbus Contact Center Cloud Technologie

Third-Party Contact Center vs. Microsoft Queues App

Which Call Solution Is Best for Customer Engagement? Find out in this blogpost.

24.06.2024

Luware Nimbus Contact Center Cloud Technologie

Protect Your Customer Data With a Secure SaaS Contact Center Solution

Discover how secure SaaS contact center solutions protect sensitive customer data while enhancing customer experience. Learn the key features to look for.

10.06.2024

Luware Nimbus PM Perspective

Improvements and New Features: Off Duty Responsibility Profile, Chat With Deeplink & More

New features are live in our production environment! Learn what exciting updates you can expect in this blog post. New Features Allow to add more than one

14.05.2024

Luware Nimbus PM Perspective

Improvements and New Features: Service Session Detail Pop, Blind Transfer Button & Emergency Routing

A new release will be installed in our production environment this week. Here's a preview of what you can expect from the release. New functions: Service S

23.04.2024

Luware Nimbus PM Perspective

Improvements and New Features: Email Distribution & Chat Over Interact

During the roll-out of our next release in CW 17/2024 we will activate two additional functionalities in our productive environments. The features will be

17.04.2024

Luware Nimbus Cloud Technologie

This Is Why Your Contact Center Needs Omnichannel Capabilities

Discover how omnichannel capabilities for teams-based contact center work and how they will boost productivity of your customer service.

14.03.2024

Luware Nimbus Guter Service Attendant Console Solutions

Support Receptionists with an Attendant Console for Microsoft Teams

Why it's critical to equip receptionists with an attendant console to make a great first impression.

21.12.2023

Luware Nimbus Luware Unternehmensnachrichten Allgemein

Secure Your Cloud Communications: Look for the SOC2 Type 2 Attestation

Security controls such as the Service Organization Control (SOC 2) Type 2 report serve as an important mark of quality.

2.08.2023

Luware Nimbus Contact Center Cloud Technologie

Why Security Shouldn’t Stop You From Leveraging a Cloud-based Contact Center

Why security and compliance concerns shouldn't stop your business from taking advantage of a cloud-based contact center.

28.07.2023

Luware Nimbus Guter Service Best Practice PM Perspective

Get More Out of Luware Nimbus With 1UC’s Tailored Training Packages

Nimbus is a flexible and modular solution that meets the needs of any organization. Now, we also offer trainings that take these individual needs into account.

18.01.2022

Luware Nimbus Contact Center Solutions

Codes and tags for comprehensive insights into your contact center

Keep your call records organized with codes and tags to gain meaningful insights into your contact center.

29.11.2021

Luware Nimbus Luware Unternehmensnachrichten

Luware Wins Technology Product Awards 2021

The Computing Technology Product Awards recognize the most innovative and successful products and vendors of the UK’s technology industry. “Naturally many

4.11.2021

Luware Nimbus Cloud Technologie Solutions