DATE

29.04.2026

TIME

5 pm - 5:45 pm (GMT)

LOCATION

Live Online

The Future of Contact Centers: How AI Is Raising the Bar and CX Platforms Are Meeting It

Your customers have evolved. Does your contact center? Designing CX for the modern era means more than just plugging in a chatbot. It means aligning your tech with the way your team actually operates. Join us for an honest breakdown of AI’s role in the modern stack: where it drives ROI and where it falls short.

Register Here Our Speakers

The contact center of tomorrow is being built inside Microsoft Teams

Most enterprises are still running customer experience on infrastructure built for a different era. Agents juggle disconnected tools, customers repeat themselves, and CX leaders face growing pressure while their systems work against them.

AI tools like GPT and Gemini are raising the bar further still. The gap between what customers now expect and what most contact centers can deliver is widening. The right platform foundation is what makes it possible to close it.

This webinar is a practical, honest conversation about how leading enterprises are addressing this challenge. We look at how moving CX into Microsoft Teams changes the game, why Luware Nimbus is the platform that makes that transition possible, and how AI capabilities built on Microsoft Azure become a scalable part of daily operations rather than a standalone experiment.

*The webinar is free and in English

95%

of enterprise AI pilots fail to scale. This session focuses on what actually works in production.

1M+

businesses already run Microsoft Teams — Luware Nimbus turns it into their CX platform!

50%

reduction in agent training time reported by Luware Nimbus customers using the familiar Teams interface.

Agenda

Welcome and speaker introduction

Setting the scene: Where CX stands today

Why the standalone contact center is losing ground

Luware Nimbus: CX as a native part of Microsoft Teams

From classic IVR to AI Foundry

Live Q&A

Why attend?

This session is designed for CX and contact center leaders in mid-to-large enterprises who are ready to move beyond legacy infrastructure. Whether you are evaluating Microsoft Teams as a CX platform, trying to understand why your AI pilots have not scaled, or building the internal business case for modernization, this conversation is for you. We cut through the hype and focus on what practically works. 

Our speakers

Oliver-Lively_crop

Oliver Lifely

Head of Sales UK & Benelux

Oliver leads Luware's commercial relationships across the UK and Benelux markets. With deep experience positioning Luware Nimbus inside complex enterprise environments, he brings practical, deal-level knowledge from working directly with CX decision-makers across financial services and enterprise organisations.

LinkedIn
Luware
tom-arbuthnot

Tom Arbuthnot

Independent Microsoft Teams & UC Specialist

One of the most respected independent voices in the Microsoft Teams ecosystem. Tom works at the intersection of enterprise collaboration and customer experience technology, bringing balanced insight that bridges the vendor and the real-world deployment perspective. His independence makes him a trusted voice for practitioners.

LinkedIn
Microsoft MVP
nim-event-webinar-symbol-speaker

Stay Tuned

Microsoft Azure Expert

 We are confirming a Microsoft Azure expert to join the session and bring the platform perspective — covering Azure AI capabilities, enterprise cloud architecture, and the Microsoft ecosystem strategy. Watch this space. 

LinkedIn
Microsoft Azure

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Written by: Luware Marketing
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