Forrester CX Summit EMEA brings together 350+ CX leaders and 22+ Forrester analysts for three days of research-backed insights in Amsterdam's iconic Beurs van Berlage. This year's theme, "Build The Experience AI Can't," frames the challenge every CX team is navigating right now: AI alone cannot create trust, empathy, or human judgment. It needs a foundation. At Luware, that foundation is what we build. Luware Nimbus gives agents the intelligence, context, and automation they need — so they can focus on the human connection that no technology can replace.

 

Find us right at the entrance to the marketplace

You will find us right at the entrance to the marketplace — our purple booth is impossible to miss. Drop by to see Luware Nimbus live, connect with our team, and find out what an AI-powered contact center looks like when it is built to empower agents, not replace them.

 

Curious about Luware Nimbus? 

Luware Nimbus is the AI-powered contact center built natively for Microsoft Teams. It covers the full customer interaction lifecycle: From intelligent pre-call routing and self-service, to real-time in-call guidance for agents, to post-call analytics that drive continuous improvement. AI handles the repetitive. Agents handle what matters: the human connection. Luware holds Microsoft 365 Certified status and is recognised as Microsoft Swiss Partner of the Year 2025 (Transformation and Innovation).

 

 

 

Client Case Study Presentation

How Kleurrijk Wonen Turned Dropped Calls Into Connected Experiences

Patrick Veld

Business Information Manager and Digicoach

On Tuesday, June 9, 2026, from 2:10 to 2:40 pm, Luware takes the stage in the Breakout Room with a case study that has never been presented at an event before.

Kleurrijk Wonen, a Dutch housing corporation managing over 15,000 homes across the central Netherlands, struggled with call transfers being routed to the wrong departments and agents, leading to high call drop rates and frustrated tenants. By implementing Luware Nimbus inside Microsoft Teams, they replaced guesswork with intelligent routing, connecting every caller to the right agent, first time.

Patrick Veld, Business Information Manager and Digicoach at Kleurrijk Wonen, joins Luware on stage to share the real-world results, lessons learned, and what it takes to build a contact center that puts agents and their customers first.

Meet our team on site

We look forward to seeing you in person!

Oliver Lifely

Head of Sales UK & Benelux

LinkedIn

Luware

Bart Emonds

Account Executive

LinkedIn

Luware

David French

Technical Pre-Sales

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Luware