Forrester CX Summit EMEA brings together 350+ CX leaders and 22+ Forrester analysts for three days of research-backed insights in Amsterdam's iconic Beurs van Berlage. This year's theme, "Build The Experience AI Can't," frames the challenge every CX team is navigating right now: AI alone cannot create trust, empathy, or human judgment. It needs a foundation. At Luware, that foundation is what we build. Luware Nimbus gives agents the intelligence, context, and automation they need — so they can focus on the human connection that no technology can replace.
Find us right at the entrance to the marketplace
You will find us right at the entrance to the marketplace — our purple booth is impossible to miss. Drop by to see Luware Nimbus live, connect with our team, and find out what an AI-powered contact center looks like when it is built to empower agents, not replace them.
Curious about Luware Nimbus?
Luware Nimbus is the AI-powered contact center built natively for Microsoft Teams. It covers the full customer interaction lifecycle: From intelligent pre-call routing and self-service, to real-time in-call guidance for agents, to post-call analytics that drive continuous improvement. AI handles the repetitive. Agents handle what matters: the human connection. Luware holds Microsoft 365 Certified status and is recognised as Microsoft Swiss Partner of the Year 2025 (Transformation and Innovation).
Our Speaker at CX Emea
Bart Emonds
Account Executive, BeneluxBart takes the main stage on Tuesday, 9 June at 2:10 pm with a case study that has never been presented at an event before. He will walk through a real-world deployment of Luware Nimbus, sharing the results, lessons learned, and what it takes to build a contact center that puts agents — and their customers — first.
We look forward to seeing you in person!
Oliver Lifely
Head of Sales UK & Benelux
Bart Emonds
Account Executive
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