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Luware Recording Feature Overview

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Basic Recording

For quality management and training purposes.
See module

Advanced Recording

To meet regulatory obligations.
See module

Enterprise Recording

To meet complex compliance requirements across platforms.
See module
Hosting model
Hosting model
Multi-Tenant, Private-Tenant
Multi-Tenant, Private-Tenant
Host-it-yourself, Private-Tenant
Communication Platforms
Microsoft Teams
Cisco
Possible
Symphony
Possible
Turret Providers
Possible
Mobile Providers
Possible
Modalities
Voice
Desktop share
Optional
Optional
Optional
Video
Optional
Optional
Optional
Features
Voice Transcription
Optional
Optional
Optional
Search and Playback
Web interface Playback
Pause/resume
Audit Logging
Call Import/Export
Approval workflows
Case management
Automatic Labelling
Dashboards and Reports
Legal Hold
Role-based Access Control
Azure AD Sync
Media Inventory Check
Integration APIs
with Private-Tenant
with Private-Tenant
with Private-Tenant
Retention Policies
Multiple Repositories (Azure)
WORM/Compliance Stores
Encryption
Licensing & support
Licensing
User based
User based
User based
Support