Stratus Switchboard

Microsoft Teams attendant console for faster call transfers

Your operators and receptionists are often the first point of contact for customers. To efficiently and professionally transfer callers they need the right tools. Our cloud-based attendant console is seamlessly integrated into Microsoft Teams and together with Stratus Agent or Stratus Team adds routing and queueing, reporting, easy administration of users and opening hours. End user features such as one-click call transfers, a consolidated call queue, easy visibility of colleagues’ presence status and calendar lookup make call distribution simple, fast and efficient.

Reduced to the max
  • Neat interface
  • Fast one-click transfers
  • All information at a glance
More efficiency
  • Checking colleagues’ availability
  • Minimal call handling time
  • Reduced training need
Extend your investment
  • Seamless Teams integration
  • Easy to set up and run
  • Call Handling in Teams client

Highlights

One-click call transfer

Calls can be transferred with one click. The attendant console predicts the most probable target recipients making transfers fast and efficient.

Contact search

The search includes all contacts of the company directory: Office 365, Exchange and teams set up in Luware products. Contacts and teams can be marked as favorites.

Calendar lookup

Checking of colleagues’ Microsoft Teams presence status and Exchange calendars ensures that callers are transferred to an available employee.

Routing-Integration

Our Attendant Console is tightly coupled with our Advanced Routing solution. This adds administrative and reporting features as well as queueing capabilities.

Advanced Routing

Dashboards

The dashboard provides a detailed overview enabling informed decisions on processes adaption and staff management to meet customer service requirements.

Opening hours

No more IT-support: Within seconds, team leaders can change opening hours themselves in the user-friendly web interface.

Workflows

Team leaders can change greetings, transfer destination outside opening hours, hold music, maximum caller wait time and more to allow real-time customer service changes.

Customer success stories

Customers using Luware cloud solutions for their customer service.

Contact us

Have you read enough? Let us show you a personal live demo and discuss your requirements.

Selected features

Routing & Queueing
  • Call queue
  • Predefined call flows
  • Music on hold
  • Real-time waiting time of callers
  • Simultaneous ring
  • Longest idle
  • Caller returns to operator when not picked up
  • IVR menu
  • Voicemail
  • Transfer to team call groups or queues
End User
  • One-click call transfers
  • Transfer to Outlook contacts, phone numbers and Teams users
  • Colleagues’ Teams presence status
  • Calendar lookup
  • Consult colleagues via chat, call or e-mail
  • Ad-hoc conference with 3 people and more
  • Favorite contacts
  • Frequent transfer targets
  • Employee can opt in and out of teams
  • Runs inside Teams or as web application
Reporting
  • Dashboards
  • Historical Reporting
  • Data export to Excel
  • Templates for Power BI
Administration
  • Multiple call queues
  • Self-administration of greetings
  • Built-in opening hours
  • User management in Teams client
  • Centralized management of user availability
  • Role-based access

Getting started

  • Combine all Stratus products as you wish: Team, Agent, Switchboard
  • Running in the Luware Cloud
  • Annual subscription with 30 day trial
  • Flexible license model scales for all company sizes