Improvements and new Features for Luware Nimbus
The update began on 25 March and is expected to be completed by 28 March. Improvements on the My Services Page This release brings a revamped My Services p
Improvements and New Features:
New US Cluster, Presence Activity & Input Customer (Advanced) Great news! New features will be rolled out to our production environment over the course o
Microsoft Dynamics Contact Center vs. Luware Nimbus
The Contact Center as a Service (CCaaS) industry is becoming increasingly competitive, with many players vying for dominance. Microsoft's recent entry into
The Impact of Your SaaS Provider’s Hosting Locations on Your Business
When considering a transition to cloud services, it is essential to evaluate several critical aspects to ensure a seamless and secure migration. One of the
The Impact of Your SaaS Provider’s Hosting Locations On Your Business
Find out, why you have to investigate your provider's hosting locations-even more so if you're constrained by compliance regulations.
Improvements and New Features: Supervision of Outbound Calls, Dashboards With New Icon & More
New Luware Nimbus Updates: Supervision of Outbound Calls, Dashboards With New Icon & More
Improvements and New Features: Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget
Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget
Third-Party Contact Center vs. Microsoft Queues App
Which Call Solution Is Best for Customer Engagement? Find out in this blogpost.
Improvements and New Features: Off Duty Responsibility Profile, Chat With Deeplink & More
New features are live in our production environment! Learn what exciting updates you can expect in this blog post. New Features Allow to add more than one
Improvements and New Features: Service Session Detail Pop, Blind Transfer Button & Emergency Routing
A new release will be installed in our production environment this week. Here's a preview of what you can expect from the release. New functions: Service S
Improvements and New Features: Email Distribution & Chat Over Interact
During the roll-out of our next release in CW 17/2024 we will activate two additional functionalities in our productive environments. The features will be
Why Microsoft’s AI Dominance Is Good For Your Contact Center
Organizations are looking to AI-powered contact centers to improve customer experience and ROI. Microsoft provides an opportunity for seamless integration through Microsoft Teams.