Expert Insights, News, and Stories From the Field

Luware Nimbus

Luware Recording

Solutions

9.12.2024

Improvements and New Features: Standby Duty Workflow Element & More

New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.

20.11.2024

Luware Nimbus PM Perspective

Improvements and New Features: Bulk Edit Users, Nimbus Assistant & More

New features are live in Luware Nimbus' production environment! Learn what exciting updates you can expect in this blog post.

15.11.2024

Luware Nimbus

Forrester Landscape for Contact Center 2024

Luware Nimbus is recognized in the Forrester Contact-Center-As-A-Service Platforms Landscape, Q4 2024, showcasing our commitment to innovation and customer service.

18.10.2024

Attendant Console Produkte PM Perspective

Celebrating Our 100th Luware Nimbus Release

Discover the 100th Luware Nimbus release! New Attendant Console, enhanced features, and seamless transition. Learn more.

9.09.2024

Luware Nimbus PM Perspective

Improvements and new Features for Luware Nimbus

The update began on 25 March and is expected to be completed by 28 March. Improvements on the My Services Page This release brings a revamped My Services p

8.09.2024

Luware Nimbus PM Perspective

Improvements and New Features:

New US Cluster, Presence Activity & Input Customer (Advanced) Great news! New features will be rolled out to our production environment over the course o

29.08.2024

Luware Nimbus Contact Center Solutions

Microsoft Dynamics Contact Center vs. Luware Nimbus

The Contact Center as a Service (CCaaS) industry is becoming increasingly competitive, with many players vying for dominance. Microsoft's recent entry into

9.08.2024

Allgemein Cloud Technologie Solutions

The Impact of Your SaaS Provider’s Hosting Locations On Your Business

Find out, why you have to investigate your provider's hosting locations-even more so if you're constrained by compliance regulations.

16.07.2024

Luware Nimbus PM Perspective

Improvements and New Features: Supervision of Outbound Calls, Dashboards With New Icon & More

New Luware Nimbus Updates: Supervision of Outbound Calls, Dashboards With New Icon & More

27.06.2024

Luware Nimbus PM Perspective

Improvements and New Features: Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget

Voice Enabled IVR, Track Presence via Application Permission & User Performance Widget

25.06.2024

Luware Nimbus Contact Center Cloud Technologie

Third-Party Contact Center vs. Microsoft Queues App

Which Call Solution Is Best for Customer Engagement? Find out in this blogpost.

10.06.2024

Luware Nimbus PM Perspective

Improvements and New Features: Off Duty Responsibility Profile, Chat With Deeplink & More

New features are live in our production environment! Learn what exciting updates you can expect in this blog post. New Features Allow to add more than one

14.05.2024

Luware Nimbus PM Perspective

Improvements and New Features: Service Session Detail Pop, Blind Transfer Button & Emergency Routing

A new release will be installed in our production environment this week. Here's a preview of what you can expect from the release. New functions: Service S

23.04.2024

Luware Nimbus PM Perspective

Improvements and New Features: Email Distribution & Chat Over Interact

During the roll-out of our next release in CW 17/2024 we will activate two additional functionalities in our productive environments. The features will be

9.02.2024

Automatisierung & KI Allgemein

Why Microsoft’s AI Dominance Is Good For Your Contact Center

Organizations are looking to AI-powered contact centers to improve customer experience and ROI. Microsoft provides an opportunity for seamless integration through Microsoft Teams.