Get a Future-Proof Avaya Replacement

Concerned about the recent Avaya news? With Luware Nimbus, we offer a simple migration path to a true cloud CX solution, ensuring your business continuity.

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The ideal Avaya replacement

Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center.

One unified platform

Break down communication silos with a single platform providing a 360° view of every customer interaction, from initial contact to resolution. Improve agent efficiency and customer satisfaction.

Certified for MS Teams

As a Microsoft-certified platform, Luware Nimbus deeply integrates with MS Teams, optimizing communication and collaboration. It enhances productivity, streamlines workflows, and ensures robust security. Flexible client options are available for businesses not primarily using MS Teams.

Effortless integrations

Seamlessly integrate with your existing technology stack, connecting to CRM and ticketing systems via Power Automate in minutes. Luware Nimbus streamlines workflows, enhances customer experiences, and maximizes team productivity through AI-driven support and deep Microsoft Power Suite integration.

Secure & reliable

With SOC2 Type II, ISO27001, and M365 certifications, Luware Nimbus guarantees top-tier security and compliance. Backed by 15+ years of expertise, it provides 99.99% availability, 24/7 support, and trusted service for over 1,000 global customers.