Is your routing strategy leaking revenue?

The Good News

Your answers place you in the top 10% of our assessment takers. You have successfully eliminated the “maze” and Silos that plague most organizations. You have a solid foundation.

The Next Frontier:

Industry leaders don’t just route calls efficiently—they deflect them entirely using AI. Since your house is in order, you are the perfect candidate for Luware Nimbus AI.

Why upgrade if you are already good?

From “Routing” to “Resolution”: Move beyond connecting agents. Let our AI agent resolve simple queries (FAQs, status checks) without ever bothering a human.

Certified Reliability: You have the logic, but do you have the stability? Luware provides Microsoft-certified 99.99% availability for peace of mind.

Automate the Admin: Your agents are effective, but are they spending time logging data? We automate the after-call work. The Fix: You don't need a fix; you need an upgrade. See how adding AI to your healthy setup can reduce FCR by another 22%.

Do you want to review your results with a routing expert?

You are likely managing voice in one app and collaboration in Microsoft Teams. This “toggle tax” (switching between apps) costs the average enterprise thousands of hours in lost productivity per year.

The Opportunity

Unified Experience: Imagine if your CRM, Voice, and Internal Chat lived in one single window. Zero Context Switching: Agents can reach out to back-office experts via Teams chat while still on the call with the customer.

The Luware Fix

We are the bridge. Luware Nimbus is fully embedded in Microsoft Teams. No new apps to learn, just a supercharged environment for your agents.

Do you want to review your results with a routing expert?

Your assessment reveals a dangerous gap in intelligence: Lack of Context & Visibility.You indicated that you either can't see why customers are calling or where they are hanging up. You cannot fix what you cannot measure. Without this data, you are likely understaffing key skills and overstaffing others.

Your Revenue Leak

Longer Handle Times: Agents waste the first 60 seconds just figuring out who the customer is.

Hidden Churn: Customers are abandoning calls in your IVR, and you don't even know they called. The Luware Fix: Luware Nimbus acts as your "control tower" inside Teams. Give agents full customer history before they answer and give managers real-time dashboards on every abandoned call.

Do you want to review your results with a routing expert?

Your assessment flagged a critical friction point: Excessive Transfers.

You indicated that customers are passed around before reaching a resolution. In the modern service landscape, every transfer drops your CSAT score by 10% and increases the likelihood of a hang-up.

Your Revenue Leak:

High Operational Cost: You are paying multiple agents to handle one issue.

Customer Churn: Frustration peaks when customers have to repeat their story.

The Luware Fix:

Stop routing based on “who is free” and start routing based on “who is capable.” Luware Nimbus uses AI to identify intent first, ensuring the first person to pick up is the only person needed.

Do you want to review your results with a routing expert?