Is your routing strategy leaking revenue?
Most companies don't realize where they lose customers in the IVR. Take our 4-question assessment to uncover hidden bottlenecks and see how your setup compares to industry leaders.
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Do your agents currently handle calls directly inside Microsoft Teams?
On average, how many times is a customer transferred before their issue is resolved?
Do agents know why a customer is calling before they answer?
Can you currently track exactly where customers are abandoning calls in your IVR?
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