End-of-life Luware on-premise solutions

Skype for Business will reach end-of-life (EOL) by January 9, 2024; extended support until October 14, 2025 (see Microsoft product and service lifecycle information). Therefore, also the Luware on-premise solutions LUCS, TeamManager, Switchboard, RTC Launcher and PresenceAssistant will be end of life as of January 9, 2024.

Overview of product and service lifecycle
Detailed product recommendations
Request quote for update
FAQs

Going ahead with our on-prem solutions and transition to Teams

It is paramount for us to support and guide you in your journey from Skype for Business to Microsoft Teams.
We recommend you migrate to the long-term support (LTS) release of our on-premise products, plan your transition to Teams in the second half of 2022, and migrate to Teams and Luware Nimbus in 2023.

This graphic shows the support cycles and LTS releases for all our products. We will deliver support, bug fixes and security patches until the official end of life of our products on January 9, 2024. After this date, Luware will no longer issue any security patches or bug fixes. Our recommendation on how to go ahead with each of our on-premise products and your transition to Teams is explained in more detail below.

LUCS

Updating to LUCS 3.7 LTS

We recommend you update to Luware LUCS 3.7 LTS as this is our long-term support release.
LUCS 3.4 and 3.5 will be supported until July 31, 2022.
LUCS 3.6 and 3.7 LTS will be supported until January 9, 2024.
Extended support until October 14, 2025, can be requested for LUCS 3.7 LTS.

Request quote for update

The most important features of LUCS 3.7 LTS
  • Services Tool: The new Services Tool allows the automation of starting and stopping services. The Services Tool stores the server and/or server configurations for selective startups and shutdowns. Furthermore, it provides a convenient way to backup and retrieve existing service configuration parameter settings and log files into a ZIP archive, such as for analysis or Luware support purposes.
  • Health Monitor: The new Luware Health Monitor provides you with a comprehensive real-time overview of all the deployed Luware Components and even expands to the linked SQL and Skype for Business interconnections.
  • Managing standby duty in the inbuilt calendar: Previously, an Exchange/Outlook calendar was necessary to manage standby duty. LUCS already has an inbuilt calendar to manage opening hours. The 3.7 LTS release allows you to also manage their standby duty in the inbuilt calendar.
  • Replacement of the log framework: Previously, the log framework required a skilled software developer to retrieve and analyze log entries from LUCS. The 3.7 LTS release uses a new log framework that is more user-friendly and empowers system administrators to analyze the logs themselves.
  • LUCS APIs to access configuration raw data: LUCS calculates the internal distribution of interactions based on the defined distribution rules (such as skills and responsibility), for example: who gets which call, when, and through which service. Previously, any change of the distribution rule had to be done with due consideration as there was no validation or visualization of the configuration. To enable you to visualize and validate their configuration, we are exposing the LUCS APIs that make the raw data accessible.
  • Improved scheduling and assignment logic:The Callback Task Configuration has been updated to give administrators and supervisors more control and agents are now kept “available” in between retries and not blocked from receiving further tasks.

LUCS 3.7 LTS Release Notes

 

Migration to Teams and Luware Nimbus

Luware Nimbus currently offers basic contact center features such as skill-based routing, after call work and dashboards. Our current Contact Center module is a solid base, and we are continuously developing features to fully cater to the needs of complex contact centers and to turn Nimbus into a powerful contact center tool equivalent to LUCS.

We recommend you evaluate and plan your transition from LUCS to Teams and Luware Nimbus Contact Center in 2022 and then tackle your migration in 2023. This allows you to holistically plan your communication and customer service strategy and ensure a smooth transition.

TeamManager

Updating to TeamManager 3.7 LTS

We recommend you update to TeamManager 3.7 LTS as this is our long-term support release.
TeamManager 3.4 and 3.5 will be supported until July 31, 2022.
TeamManager 3.6 and 3.7 will be supported until January 9, 2024.
Extended support until October 14, 2025, can be requested for TeamManager 3.7 LTS.

Request quote for update

The most important features of LUCS 3.7 LTS
  • Services Tool: The new Services Tool allows the automation of starting and stopping services. The Services Tool stores the server and/or server configurations for selective startups and shutdowns. Furthermore, it provides a convenient way to backup and retrieve existing service configuration parameter settings and log files into a ZIP archive, such as for analysis or Luware support purposes.
  • Health Monitor: The new Luware Health Monitor provides you with a comprehensive real-time overview of all the deployed Luware Components and even expands to the linked SQL and Skype for Business interconnections.
  • Managing standby duty in the inbuilt calendar: Previously, an Exchange/Outlook calendar was necessary to manage standby duty. LUCS already has an inbuilt calendar to manage opening hours. The 3.7 LTS release allows you to also manage their standby duty in the inbuilt calendar.
  • Replacement of the log framework: Previously, the log framework required a skilled software developer to retrieve and analyze log entries from LUCS. The 3.7 LTS release uses a new log framework that is more user-friendly and empowers system administrators to analyze the logs themselves.
  • LUCS APIs to access configuration raw data: LUCS calculates the internal distribution of interactions based on the defined distribution rules (such as skills and responsibility), for example: who gets which call, when, and through which service. Previously, any change of the distribution rule had to be done with due consideration as there was no validation or visualization of the configuration. To enable you to visualize and validate their configuration, we are exposing the LUCS APIs that make the raw data accessible.
  • Improved scheduling and assignment logic:The Callback Task Configuration has been updated to give administrators and supervisors more control and agents are now kept “available” in between retries and not blocked from receiving further tasks.

TeamManager 3.7 LTS Release Notes

Migration to Teams and Luware Nimbus

The Luware Nimbus modules for Advanced Routing and Enterprise Routing are our call queueing solutions for Teams. If you are only using TeamManager in your organization and are transitioning to Teams, you can migrate to Luware Nimbus. If you also have LUCS in place in your environment, we recommend you plan your transition to Teams and Nimbus in 2022 and then tackle your migration in 2023 (see LUCS).

Request quote for Nimbus

Switchboard

Updating to Switchboard 4 LTS

We recommend you update to Switchboard 4 LTS as this is our long-term support release which will be supported until January 9, 2024.
Releases 2.0 and 3.0 will be supported until July 31, 2022.
Request quote for update

Migration to Teams and Luware Nimbus

If you are already using or want to transition to Teams, and want to migrate your Switchboard, you can use the Luware Nimbus Attendant Console. The Nimbus add-on Attendant Console empowers your front desk, reception, attendants, and frequent callers to easily transfer calls. The Luware Nimbus Attendant Console comes as an add-on to either of the Nimbus modules Advanced Routing or Enterprise Routing.

Request quote for Nimbus

RTC Launcher

Updating to RTC Launcher 2.6 LTS

We recommend you update to RTC Launcher 2.6 LTS as this is our long-term support release which will be supported until January 9, 2024.
RTC Launcher 2.5 and below will be supported until July 31, 2022 (see latest updates on the Knowledge Base).
Request quote for update

Migration to Teams and Luware Nimbus

If you are already using or want to transition to Teams, and want to migrate your RTC Launcher, you can replace it with Luware Nimbus Interact. The Interact module allows your customers to start voice and video chats directly from your website – for remote advisors, field support or tele sales. Your employees take the calls directly in their Teams client. Once the conversation was started, chat and screenshare can be added.

Request quote for Nimbus

PresenceAssistant

Updating to PresenceAssistant 3.1 LTS

We recommend you update to PresenceAssistant 3.1 LTS as this is our long-term support release which will be supported until January 9, 2024.
PresenceAssistant 3.0 and below will be supported until July 31, 2022.
Request quote for update

Migration to Teams

Currently, Luware Nimbus does not offer any replacement for the Presence Assistant as it is not technically possible for us with the APIs that Microsoft offers. We will continuously evaluate our possibilities to develop a solution for Teams.

Frequently asked questions

Can additional users be added to already purchased on-premise solutions?

Yes. If you already have our on-premise solution installed, you can purchase more licenses for those until the EOL of the product.

Can maintenance contracts be moved to Luware Nimbus?

No, maintenance contracts for our on-premise solutions only cover these, as specified in the contract.

What support can I expect for the on-premise solutions until their EOL?

We will continue to support you on our on-prem solutions until the last day of their lifecycle. It is important to us to deliver a high service quality to you and to support you in your transition to Teams.