Updating to LUCS 3.7 LTS
We recommend you update to Luware LUCS 3.7 LTS as this is our long-term support release.
LUCS 3.4 and 3.5 will be supported until July 31, 2022.
LUCS 3.6 and 3.7 LTS will be supported until January 9, 2024.
Extended support until October 14, 2025, can be requested for LUCS 3.7 LTS.
Request quote for update
LUCS 3.6 release notes are accessible on the Knowledge Base.
LUCS 3.7 LTS is planned for July 31, 2022, with the following features.
Important note: This is a preliminary feature list which is subject to change.
- Managing standby duty in the inbuilt calendar: Currently, an Exchange/Outlook calendar is necessary to manage standby duty. LUCS already has an inbuilt calendar to manage opening hours. The 3.7 LTS release will allow you to also manage their standby duty in the inbuilt calendar.
- Replacement of the log framework: Currently, the log framework requires a skilled software developer to retrieve and analyze log entries from LUCS. The 3.7 LTS release will come with a new log framework which is more user-friendly and empowers system administrators to analyze the logs themselves.
- LUCS APIs to access configuration raw data: LUCS calculates the internal distribution of interactions based on the defined distribution rules (such as skills and responsibility), for example: who gets which call, when, through which service. Any change of the distribution rule had to be done with due consideration as there was no validation or visualization of the configuration. To enable you to visualize and validate their configuration, we are exposing the LUCS APIs that makes the raw data accessible.
- Improved scheduling and assignment logic: The Callback Task Configuration has been updated to give Administrators and Supervisors more control and Agents are now kept “available” in between retries and not blocked from receiving further tasks.
Migration to Teams and Luware Nimbus
Luware Nimbus currently offers basic contact center features such as skill-based routing, after call work and dashboards. Our current Contact Center module is a solid base, and we are continuously developing features to fully cater to the needs of complex contact centers and to turn Nimbus into a powerful contact center tool equivalent to LUCS.
We recommend you evaluate and plan your transition from LUCS to Teams and Luware Nimbus Contact Center in the second half-year of 2022 and then tackle your migration in 2023. This allows you to holistically plan your communication and customer service strategy and ensure a smooth transition.