One-click call transfer
Calls can be transferred with one click. The attendant console predicts the most probable target recipients making transfers fast and efficient.
Contact search
The search includes all contacts of the company directory: Office 365, Exchange and teams set up in Luware products. Contacts and teams can be marked as favorites.
Calendar lookup
Checking of colleagues’ Microsoft Teams presence status and Exchange calendars ensures that callers are transferred to an available employee.
Dashboard
Our Attendant Console is tightly coupled with our Advanced Routing solution which adds reporting features as well as queueing capabilities. The dashboard offers valuable insights at a glance to enable informed decisions to adapt processes and manage staff members to meet customer service requirements.
Opening hours
No more IT-support: In the Advanced Routing solutions, team leaders can change opening hours themselves in the user-friendly interface directly in the Teams client within seconds.
angepasst werden.
Workflows
In the Advanced Routing integration, Team leaders manage greetings, out of hours call handling, hold music, and other callflow settings to allow real-time customer service changes.
