A modern and intuitive dashboard allows callers to focus on what is important and see key real-time statistics. A consolidated call queue allows you to pick calls by importance.
One-click call transfer
Transfer calls with one click. The attendant console predicts the most probable target recipients, making transfers fast and efficient. Users can also save up to 15 favorite contacts.
Quickly search contacts within the company directory, Office 365, Exchange and call groups. Users can easily find colleagues by their name or filter by teams, location, job title and department.
Immediately see who is calling by integrating your CRM contacts into the Attendant Console contact search. This can be done using Microsoft Power Automate to import contact data from your CRM or other sources like Excel files or CSV.
Ensure that callers are transferred to an available employee by checking colleagues’ presence status and Exchange calendars.