One-click call transfer
Calls can be transferred with one click. The attendant console predicts the most probable target recipients making transfers fast and efficient.
The search includes all contacts of the company directory: Office 365, Exchange and teams set up in Luware products. Contacts and teams can be marked as favorites.
Checking of colleagues’ Microsoft Teams presence status and Exchange calendars ensures that callers are transferred to an available employee.
Our Attendant Console is tightly coupled with our Advanced Routing solution which adds reporting features as well as queueing capabilities. The dashboard offers valuable insights at a glance to enable informed decisions to adapt processes and manage staff members to meet customer service requirements.