One-click call transfer
Calls can be transferred with one click. The attendant console predicts the most probable target recipients making transfers fast and efficient. Contacts, and also teams, can be marked as favorites for efficient transfers.
The search includes all contacts of the company directory: Office 365, Exchange and even call groups. With the search functionality, users can find colleagues easily by their names, teams, location, job title or departments.
Do you have CRM contacts that you would like to integrate into the contact search of the Attendant Console? Use Microsoft Power Automate (formerly Flow) to easily integrate different CRMs with Nimbus. Alternatively, you can export CRM data to an Excel or CSV to be included in the Nimbus contact search. Either way, your employees will see immediately who is calling.
Checking colleagues’ presence status and Exchange calendars ensures that callers are transferred to an available employee.
Our Attendant Console is tightly coupled with our Routing solution which adds reporting features as well as queueing capabilities. The dashboard offers valuable insights at a glance to enable informed decisions to adapt processes and manage staff members to meet customer service requirements.