CRM solutions or phone directories can easily be integrated so that you always know who is calling.
Make good first impressions a priority with the Luware Attendant Console. Enhance Microsoft Teams with call management features that empower receptionists and operators to deliver exceptional customer experiences.
CRM solutions or phone directories can easily be integrated so that you always know who is calling.
The console is fully integrated into Teams so that you only need to navigate one platform and can save time and training.
The console is part of Luware Nimbus, so you can manage all customer service touchpoints with one solution.
Multiple transfer options allow you to direct callers to their destination with a single click. You can choose between a blind, safe or consultative transfer and decide how much control you want to maintain over the call.
The powerful contact search makes it easy to quickly find colleagues or teams. You can assure that they are available to take the call by checking their presence status and calendar.
Easy and quick integrations using standard connectors let you synchronize a CRM, Excel sheet or phone directory and give you valuable insights into who is calling.
The Luware Attendant Console is an add-on for Luware Nimbus – the modular customer service suite for Microsoft Teams. It needs to be combined either with Advanced Routing or our Enterprise Routing.
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One of the modules Advanced Routing, Enterprise Routing or Contact Center is needed to set up call flows, announcements, and opening hours as well as to manage your operators and receptionists. The Attendant Console add-on provides attendants and receptionists with a user-optimized interface including all the tools for transfers, search, and more.
The Attendant Console is licensed per named user.
Yes, Attendant Console users can transfer calls to any Teams user in your company as well as to external numbers.
The platform is very intuitive and training is not necessarily required. A lot of information can be found on our Knowledge Base. If you require additional end-user training you can ask us or one of our partners.
Indeed there is. You get a free, productive 30-day trial (does not include an onboarding package or support) if you place an order. You can cancel your order within this 30 day trial period without charge. You can do a self-onboarding or purchase an onboarding package with our Customer Success Team.
