Why not use Microsoft Teams for your customer service lines and help desks as well? Stratus Team adds call queueing, opening hours, reporting and advanced routing functionality to Teams. The seamless integration enables employees to take calls, view KPI dashboards, obtain detailed customer service reporting and administer the solution directly in their Teams client.
The dashboard offers valuable insights at a glance to enable informed decisions to adapt processes and manage staff members to meet customer service requirements.
No more IT-support: Within seconds, team leaders can change opening hours themselves in the user-friendly interface directly in the Teams client.
Team leaders manage greetings, out of hours call handling, hold music, and other callflow settings to allow real-time customer service changes.
Have you read enough? Let us show you a personal live demo and discuss your requirements.
The Luware Advanced Routing uses Microsoft Teams voice for calls. Routed calls will ring at the user in the same way as any other internal or external call in Microsoft Teams. Changes to the call flows (opening hours, announcements etc.) can be done directly inside the Teams client or in a web browser depending on user preference.
These requirements must be met in order for you to use our solutions:
Your Direct Routing service provider or private SBC have a TLS-secured SIP connection to the Luware Advanced Routing for incoming calls. Calls to the users are distributed via Microsoft Federation. Teams user direct calls flow in and out over the Direct Routing path.
Download our product booklet as PDF to have all the information about our Advanced Routing solution in one place.
