Why not use Microsoft Teams for your customer service lines and help desks as well? Stratus Team adds call queueing, opening hours, reporting and advanced routing functionality to Teams. The seamless integration enables employees to take calls, view KPI dashboards, obtain detailed customer service reporting and administer the solutions directly in their Teams client.
The dashboard gives detailed answers at a glance to enable informed decisions to adapt processes and manage staff members to meet customer service requirements.
No more IT-support: Within seconds, team leaders can change opening hours themselves in the user-friendly web interface.
Team leaders can change greetings, transfer destination outside opening hours, hold music, maximum caller wait time and more to allow real-time customer service changes.
Customer service with Microsoft Teams at the international supplier of intelligent automation solutions.
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