Why not use Microsoft Teams for your customer service lines and help desks as well? Stratus Team adds call queueing, opening hours, reporting and advanced routing functionality to Teams. The seamless integration enables employees to take calls, view KPI dashboards, obtain detailed customer service reporting and administer the solution directly in their Teams client.
The dashboard offers valuable insights at a glance to enable informed decisions to adapt processes and manage staff members to meet customer service requirements.
No more IT-support: Within seconds, team leaders can change opening hours themselves in the user-friendly interface directly in the Teams client.
Team leaders manage greetings, out of hours call handling, hold music, and other callflow settings to allow real-time customer service changes.
Customer service with Microsoft Teams at the international supplier of intelligent automation solutions.
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