Luware Routing adds extensive call queuing and routing features to Teams, including a visual workflow editor for call queues, IVRs/Auto Attendants, reporting and even CRM integration. It is natively built on Azure and thus integrates all the powerful Azure tools for the use in your customer service, such as human-like text-to-speech, Power Automate for connecting CRM and ticketing and many future integrations and automations. Leverage your investment into Microsoft and Teams and empower your employees to serve internal and external customers easily with Teams – at your help desk, local branch office, service number or hotline.