A simple onboarding process means you’re ready to go in no time.
Move past Auto Attendants and simple queue-based routing to communicate with purpose. Luware Advanced Routing adds extensive telephony and workflow functionalities to Microsoft Teams so that you can optimally manage your workforce and streamline enterprise interactions.
A simple onboarding process means you’re ready to go in no time.
The solution is so intuitive that no training is required.
Powerful self-service features give employees increased flexibility.
The flat-rate service-based license makes costs transparent.
Simplify complex processes and design and manage call and workflows in real-time with the visual drag and drop workflow editor. Standardize and automate processes to create efficient and effective interactions.
Empower your line-of-business with powerful and intuitive self-service features. Increase flexibility by making it easy to change opening hours, announcements, and user management without the help of IT.
Improve performance through insightful management reports. Extensive reporting statistics help you to adapt processes, manage staff members and to meet customer service requirements.
Microsoft Teams Direct Routing lets you connect phone numbers (PSTNs) to Microsoft Teams so that you can make and receive external calls using the Teams platform. This includes direct phone numbers for individual employees as well as service numbers (call groups, service desks, hotlines). Luware Nimbus Advanced Routing allows you to manage your service numbers once they are in Teams, including queueing, routing, workflows and more.
Advanced Routing can be used with any call setup in Microsoft Teams: Direct Routing, Calling Plans, or Operator Connect. If you want to use Advanced Routing for internal use cases only, you don’t even need to connect a PSTN number.
Microsoft Teams offers basic queuing and IVR functionality. However, the setup and any changes require an IT admin. Luware Nimbus Advanced Routing allows service owners to manage the service themselves in a graphic user interface. Plus, they get more functionality compared to Teams. Check out the feature comparison for a detailed overview.
Advanced Routing is licensed per service (i.e. per call group/ phone number/ team). Additional users within a service don’t impact the costs. This flat rate makes costs transparent and predictable.
Prices vary between modules and depend on the number of licenses purchased. Get in touch with us so that we can give you a personalized quote.
You get a free, productive 30-day trial (does not include an onboarding package or support) if you place an order. You can cancel your order within this 30 day trial period without charge. You can do a self-onboarding or purchase an onboarding package with our Customer Success Team.
Yes, upgrading a module is very easy and possible at any time. You can use the same call flows, and you will immediately benefit from increased functionality once you upgrade.
