Routing
- Call queue
- Presence-based call distribution
- Longest idle
- Simultaneous ring
- IVR menu
- Voicemail
- Predefined call flows
Microsoft Teams user
- All calls handled inside MS Teams client
- Opt in/out of service teams
- Same user experience as MS Teams calls
Reporting
- Dashboard
- Historical Reporting
- Data export to Excel
- Templates for Power BI
Self service with Teams
- Opening hours
- Greetings
- Adjusting of forwarding targets
- User management in Teams client
- User availably
- Role-based access