Stratus Team

Advanced Routing for Microsoft Teams

Why not use Microsoft Teams for your customer service lines and help desks as well? Stratus Team adds call queueing, opening hours, reporting and advanced routing functionality to Teams. The seamless integration enables employees to take calls, view KPI dashboards, obtain detailed customer service reporting and administer the solution directly in their Teams client.

Improve productivity
  • MS Teams for all calls
  • Balance organization workload
  • Detailed reporting
Customer satisfaction
  • Short waiting times
  • High first contact resolution
  • Low handling times
Fully cloud-based
  • Flexible subscription model
  • No fix costs
  • Continuous feature updates

Highlights

Dashboard

The dashboard offers valuable insights at a glance to enable informed decisions to adapt processes and manage staff members to meet customer service requirements.

Opening hours

No more IT-support: Within seconds, team leaders can change opening hours themselves in the user-friendly interface directly in the Teams client.

Workflows

Team leaders manage greetings, out of hours call handling, hold music, and other callflow settings to allow real-time customer service changes.

Contact us

Have you read enough? Let us show you a personal live demo and discuss your requirements.

Selected features

Routing

  • Call queue
  • Presence-based call distribution
  • Longest idle
  • Simultaneous ring
  • IVR menu
  • Voicemail
  • Predefined call flows

Microsoft Teams user

  • All calls handled inside MS Teams client
  • Opt in/out of service teams
  • Same user experience as MS Teams calls

Reporting

  • Dashboard
  • Historical Reporting
  • Data export to Excel
  • Templates for Power BI

Self service with Teams

  • Opening hours
  • Greetings
  • Adjusting of forwarding targets
  • User management in Teams client
  • User availably
  • Role-based access

Getting started

  • Combine all Stratus products as you wish: Team, Agent, Switchboard
  • Running in the Luware Cloud
  • Stratus Team is available in Microsoft Teams App store
  • Annual subscription
  • Flexible license model scales for all company sizes