Deliver customer experiences that exceed customer expectations from any place and at any time. The Luware Contact Center is fully integrated into Microsoft Teams and ensures that customer service is part of the company-wide communication strategy.
Use Microsoft Teams as the central platform for all internal and external communications and turn every employee into a customer touchpoint.
From the simple IT helpdesk to the large-scale contact center – solve your entire interaction management with Luware Nimbus.
Increase the flexibility and autonomy of your line of business with comprehensive self-service features and the ability to work remotely.
A Power Automate connector allows for no-code automations and integrations with Microsoft and third-party applications such as a CRM, ticketing system, phone directories or webservices. Furthermore, the integration with Power BI Access allows you to access and automate the entire call and service reporting. You can also combine it with other data sources from your organization to get a holistic reporting for true insights and business intelligence.