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Expert Insights, News, and Stories From the Field

Systemize Your Contact Center with Improved Administration

We have introduced new administrator features to help systemize your contact center.

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New Administrator Features

New administrator features were introduced to Luware Nimbus to help you standardize procedures, streamline workflows, and increase productivity.

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AI We There Yet?

How mature is AI technology, and what impact will it have on the future of work in the contact center industry?

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Joris – From PC Enthusiast to System Engineer

Joris handles customer tickets and helps customers migrate to the latest cloud technology.

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KBC: Trust and Openness

To adhere to financial regulations such as MiFID, KBC records over a million calls per month.

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A Small Step for Automation, a Large Step for Customer Experience

Contact center managers face a dilemma as rising customer service expectations are met with budget cuts. Automation is one solution.

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