News

Customer success stories, events, updates on Luware, our products and releases as well as trends in customer service.

The March update for our Contact Center solution for Microsoft Teams brings many new features; standalone opening hours, Luware Control API, and reporting data push with access over Power BI. Furthermore, we have extended the agent assistant with the ability to handle external system tasks, call back and call as a service. This update increases security and flexibility for admins, agents and customers alike.

The LUCS 3.3 release brings updates and many new features; Standalone opening hours, API with role-based access, the latest Power BI reporting template and preferred agent workflow element. This update focuses on ...

In the release 3.3 for TeamManager, we have added the ‘call as’ feature and invested in additional security. Administrators can now adjust the permissions on a very detailed basis using the tenant layer and the ...

Serving private banking, wealth and institutional customers can be challenging from the home office. Kathy’s example shows how the right tools can support account ...

Exactly 10 years ago, Luware was founded. What started as a Bachelor thesis about connecting Microsoft Office Communications Server with Cisco has become an ...

The joint forces of Luware’s LUCS contact center solution at Mobi24 and TeamManager routing application for the general agencies provide optimal support for the decentralized organizational structure of Mobiliar. This means that an ...

The organizer of leading technology Call and Contact Centre Expo have reschedule the event to September 15-16, 2020. Fortunately, we are 100% digital and are more than are happy to give personal demos online.