Expert Insights, News, and Stories From the Field

External task routing allows you to distribute work tasks from an external source such as Salesforce or HubSpot.

With the move to a hybrid workforce, SolutionsPT was faced with the limitations of its existing on-premises PBX.

Outbound calls are a secret weapon in customer service that can increase call availability, generate leads, and improve customer retention rates.

Meet Julia, Quality Assurance Engineer and Scrum Master at Luware.

With Luware Nimbus, Generali Switzerland found an optimal solution for its 350 service lines managed by approximately 750 employees.

Security and compliance concerns shouldn't stop you from using a cloud-based contact center.