Cloud-based contact center technologies offer scalability, flexibility, and cost-effectiveness, especially when integrated with platforms like Microsoft Teams. However, security and compliance concerns often hinder adoption, impacting customer management and competitiveness.
Despite the hesitations, the cloud represents the future of contact centers. Watch our on-demand webinar to learn how partnering with a certified provider keeps your customer data safe.
What We Covered
- The importance of strategical integrity and how it plays a central role in serving the client and internal collaboration.
- The importance of complying with European laws and standards.
- The importance of using a solution that is physically secure and well-protected, and that complies with Microsoft certifications for contact centers.
- The importance of adhering to security standards and certifications, such as ISO and SOC 2 Type 2, in the cloud.
- The importance of the graph API and how it provides a certain level of trust.
- The importance of selecting the right solution that is scalable and located in a safe place.