• There are no suggestions because the search field is empty.

Omnichannel Contact Center Built for Microsoft Teams

Intelligent Task Routing with extensive live and historical reporting.

 

Request Demo See How It Works
NIM_Dashboard-Hero
NIM_Dashboard-Hero
Die Mobiliar
Swiss Re
Würth
UBS
NHS_Logo
Emmi Group
KBC

1,000+ Customers 

GEN_general_icon-white-user_133x133

 

99.99% Availability 

 

GEN_general_icon-white-globe_133x133

 

Microsoft Certified

GEN_general_icon-white-teams_133x133

 

How you benefit from Luware Nimbus

 

Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. 

One unified platform

Break down communication silos with a single platform providing a 360° view of every customer interaction, from initial contact to resolution.  

Certified for MS Teams

As a Microsoft-certified platform, Luware Nimbus deeply integrates with MS Teams, optimizing communication and collaboration.  

Effortless integrations

Seamlessly integrate with your existing ecosystem, connecting to CRM and ticketing systems via Power Automate in minutes.  

Secure & reliable

With SOC2 Type II, ISO27001, and M365 certifications, Luware Nimbus guarantees a 99.99% availability and 24/7 support. 

LUW_Web_About_soc-certification_square
LUW_Web_About_iso-9001-certificate_square
iso_logo_27001_black
LUW_Web_About_microsoft-teams-certification_landscape
LUW_Web_About_star-level-one-badge_square
degussa-logo 1

How it works

Your business isn't generic, so your contact center shouldn't be either. Luware Nimbus offers a flexible and modular licensing structure that allows you to customize Luware Nimbus to meet your unique needs.

Ease in and scale up 

Start with simple use cases and move to more complex ones as you scale your contact center.

Advanced Routing

Ideal for organizations that want to route calls and tasks to specialized teams, such as Sales or HR, and require enhanced call reporting.

Enterprise Routing

Ideal for organizations that want to create efficient end-to-end processes through intelligent routing, automation, and enhanced call reporting.

Contact Center

Ideal for customer service orientated teams that need to route calls to the most appropriate agent and require advanced tools and reporting.

Luware Nimbus roadmap

What's next for Luware Nimbus? Download our roadmap today and get a glimpse of the new features coming your way in the upcoming months.

Download Luware Nimbus Roadmap

Seamless integration with Microsoft Teams and the rest of your technology stack

With Luware Nimbus, you can integrate and manage your contact center and all your favorite business applications and tools within the familiar Microsoft Teams environment.  

 

The Luware Nimbus Power Automate connector allows you to integrate third-party applications and automate processes between applications to create end-to-end processes that increase efficiency. 

 

Looking to migrate to Microsoft Teams? Our Partners are here to help.  

Find a Partner
NIM_solutions_architecture

Book a demo

Contact us for a proof of concept and discover the power of Luware Nimbus with a personal demo.

Where can I purchase Luware Nimbus?

Does my organization need to have Microsoft Teams implemented to use Luware Nimbus?

Does Luware Nimbus work on smartphones and tablets?

Need more?

Conversation Recording

Easily capture, securely store, and comprehensively analyze conversations across modalities and platforms to ensure regulatory compliance and improve customer service. 

Learn more

Attendant Console

Manage calls directly and efficiently with an intuitive call management dashboard.

Learn more

Live Chat

Embed web-based text, voice, and video chat into your website to get up close and personal with your customers.

Learn more