Luware Nimbus Omnichannel Contact Center for MS Teams
Uses the MS Teams phone system for all calls and call control experiences
Is fully integrated into the Azure ecosystem
Works with Direct Routing, Calling Plan, and Operator Connect
How You Benefit From Luware Nimbus:
Increase Flexibility
Luware Nimbus offers a wide range of features for various customer touchpoints. Configure them to fit your needs and add Modules, users, or subsidiaries as your business grows.
Simplify IT
Luware Nimbus is a service – it runs in the cloud and updates automatically. You don’t require any infrastructure. Your line of business gets ownership to configure the solution and draw reports.
Deep Integrations
Luware Nimbus is deeply integrated – with Teams, Azure, and into multiple third-party CRM, ERP and ticket solutions. Benefit from powerful Microsoft technology and integrate systems easily within hours.
How It Works
Your business isn't generic, so your contact center shouldn't be either. Luware Nimbus offers a flexible and modular licensing structure that allows you to customize Luware Nimbus to meet your unique needs.
For Organizations of All Shapes and Sizes
Credaris
Credaris uses Luware Nimbus to quickly and efficiently connect customers with the right agent.
Start with simple use cases and move to more complex ones as you scale your contact center.
Advanced Routing
Ideal for organizations that want to route calls and tasks to specialized teams, such as Sales or HR, and require enhanced call reporting.
Enterprise Routing
Ideal for organizations that want to create efficient end-to-end processes through intelligent routing, automation, and enhanced call reporting.
Contact Center
Ideal for customer service orientated teams that need to route calls to the most appropriate agent and require advanced tools and reporting.
Luware Nimbus Roadmap
What's next for Luware Nimbus? Download our roadmap today and get a glimpse of the new features coming your way in the upcoming months.
Download Luware Nimbus Roadmap
Built for the Cloud, Engineered for Success
Fuel innovation with cutting-edge technology. Luware Nimbus isn't just cloud-ready, it was born in the cloud, meticulously engineered to deliver hyper-scalability, peak performance, and unparalleled agility.
Cutting-Edge Technology
Luware Nimbus is powered by the latest cloud technology, offering unmatched performance in the cloud environment. Guaranteed 99.9% uptime provides a robust foundation for your customer service operations, and hyper-scalability means you can quickly adapt and grow your contact center as your business expands.
Seamless Integration
Fully integrated with the Teams client using cloud communications APIs, Luware Nimbus opens the door to Microsoft Teams and the broader Azure ecosystem, enabling you to cost-effectively and securely leverage emerging technologies, including AI and bots, to improve your customer service.
Centralized Control
Luware Nimbus transforms Microsoft Teams into your centralized cloud command center, enabling effortless orchestration of all your business interactions. Say goodbye to the hassle of navigating between applications or dealing with fragmented workflows; Luware Nimbus consolidates everything into a unified, intuitive interface.
Seamless Integration With Microsoft Teams and the Rest of Your Technology Stack
With Luware Nimbus, you can integrate and manage your contact center and all your favorite business applications and tools within the familiar Microsoft Teams environment.
The Luware Nimbus Power Automate connector allows you to integrate third-party applications and automate processes between applications to create end-to-end processes that increase efficiency.
Looking to migrate to Microsoft Teams? Our Partners are here to help.
Contact us for a proof of concept and discover the power of Luware Nimbus with a 30-day risk-free trial.
Where can I purchase Luware Nimbus?
You can get Luware Nimbus through our global network of partners. Our partners are experts in Microsoft Teams and can help you with everything from setup to support.
Does my organization need to have Microsoft Teams implemented to use Luware Nimbus?
To take full advantage of Luware Nimbus, your company will need Microsoft Teams and Microsoft Teams Phone. By leveraging the power of Teams Phone, Luware Nimbus offers a comprehensive contact center solution.
If you require help getting started with Microsoft Teams, our partners are here to assist.
Does Luware Nimbus work on smartphones and tablets?
Yes, Luware Nimbus works seamlessly across all devices with Microsoft Teams, including web browsers.
Need More?
Conversation Recording
Easily capture, securely store, and comprehensively analyze conversations across modalities and platforms to ensure regulatory compliance and improve customer service.
