The Simple Contact Center Solution for Microsoft Teams

Integrate your business tools, automate processes, and manage your call flows to deliver superior customer experiences. Luware Enterprise Routing is the perfect solution for organizations that want a powerful yet simple contact center solution.

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Benefits of Enterprise Routing

Integrate Seamlessly

Easily build integrations to your business tools through standard connectors.

Automate Processes

Improve your service efficiency by automating your processes.

Navigate Easily

Leverage powerful features in a simple and intuitive user interface.

Truly Transparent

The flat-rate service-based license makes costs transparent.

Features You Will Love

Workflow Editor

Simplify complex processes and design and manage call and workflows in real-time with the visual drag and drop workflow editor. Standardize and automate processes to create efficient and effective interactions.

Power Automate

Automate repetitive tasks and easily integrate systems with the Power Automate connector. Relieve the workload on IT and accelerate time-to-market by empowering your line of business to automate simple processes themselves.

Parameter-based Routing

Improve customer satisfaction by using existing data structures to intelligently route customer calls to the right point of contact.

Reporting

Improve performance through insightful management reports. Extensive reporting statistics help you to adapt processes, manage staff members and to meet customer service requirements.

Book a Demo

You have to see it to believe it. Schedule a live demo with one of our sales specialists.

 

FAQ

How is Enterprise Routing different from Advanced Routing or Contact Center?

The main difference between our Advanced and Enterprise Routing modules is the Power Automate Connector: Enterprise Routing allows you to easily integrate your business tools and automate processes.

The main difference between our Enterprise Routing and Contact Center module is the skill-based routing, after call work and widget-based dashboard. The Contact Center caters towards large-scale, formal contact centers.

Check out the feature comparison for a detailed overview.

How does the licensing work?

Enterprise Routing is licensed per service (i.e. per call group/ phone number/ team). Additional users within a service don’t impact the costs. This flat rate makes costs transparent and predictable.

How much does it cost?

Prices vary between modules and depend on the number of licenses purchased. Get in touch with us so that we can give you a personalized quote.

Is there a free-trial?

You get a free, productive 30-day trial (does not include an onboarding package or support) if you place an order. You can cancel your order within this 30 day trial period without charge. You can do a self-onboarding or purchase an onboarding package with our Customer Success Team

Can I upgrade to Contact Center later?

Upgrading a module is very easy! You can upgrade at any time. You can use the same call flows, and you will immediately benefit from increased functionality once you upgrade. An upgrade to Contact Center will change the licensing from ‘per service’ to ‘per named user’.