Connect With Your Customers In Real-Time on Microsoft Teams Through Live Chat on Your Website

Elevate your customer experience by integrating live video chat directly into your website. That way you can be there for your customers in real-time, providing support and assistance wherever they are.

Real-Time, Personalized Support with Luware Nimbus Interact

Luware Nimbus Interact removes all technical barriers between you and your customers. Customers can easily initiate a text, voice, or video call with your employees or service line on your website. The system intelligently routes chats to the appropriate employee, enabling direct engagement with customers through their Teams client.

  • For Digital Advisors: Offer digital advisory services to provide personal consultations online.
  • For Video Sales: Deliver an immersive and personalized shopping experience online.
  • For Remote Assistance: Provide immediate remote support and resolve customer issues when and where they occur.

The Go-To Choice for Customer-Driven Organizations

“We have transformed the ‘physical distance’ created by digital transformation, as well as the changes in customer behavior, into a new form of personal ‘digital proximity’ [with Luware Interact]. Our pioneering decision during the pandemic for the Digital Bank-Shop was right – both employees and customers welcomed the convenient, digital interaction.” – Axel Schardt, Lead Skill & Service Level Management at Degussa Bank AG

“Luware Nimbus lets us handle all interactions directly in Teams. We never have to leave the platform, which makes call handling super-easy” – Thorsten Stiebig, NetCologne IT Services

Features You Will Love

Plugin-free

  • Integrate Luware Interact into any website or application with a code snippet – plugin-free
  • Customers can easily start a conversation from a popup on a website
  • Users get all interactions directly in their Teams client

Multiple modalities

  • Supports multiple modalities including chat, voice, video, and screen sharing
  • Calls can be initiated with a direct user or service line
  • Use intelligent routing to route the call to the most appropriate agent

Talk to an Expert

Contact us for a proof of concept and discover the power of Luware Nimbus Interact.