Enhance the Microsoft Teams experience for your receptionists and operators with an intuitive call management dashboard that empowers them to consistently deliver exceptional customer experiences.
With the Luware Nimbus Attendant Console, receptionists and operators can manage calls directly and efficiently.
There are times when a personal touch is important to make your customers feel valued. That’s where receptionists and front-line callers play a critical role in setting the tone for your business. By empowering them with essential tools like one-click transfers and quick contact lookups, you can ensure that every interaction is efficient and professional.
Switching between multiple applications is inefficient and ultimately results in fragmented information and a poor customer experience. That’s why the Luware Nimbus Attendant Console is fully integrated with the Teams platform, giving your receptionists access to a single source of truth in a unified and convenient platform.
First impressions matter. By integrating a CRM or phone book, you can give receptionists the contextual information they need to deliver highly personalized and exceptional customer experiences that keep customers coming back.
Tell us more about your use case and we’ll get back to you with a personalized demo and quote.
Luware Nimbus is available through our global network of channel partners. Our authorized partners are experts in Microsoft Teams telephony and can assist with the design, implementation, and support of Luware Nimbus.
The Luware Nimbus Attendant Console provides a user-friendly interface with tools designed to increase the efficiency of tasks such as transfers and searches. However, to ensure that calls and tasks are correctly routed to their intended destinations, you’ll need one of the following modules: Advanced Routing, Enterprise Routing, or Contact Center. These modules allow you to configure call flows, announcements, and other essential routing features.