From Presence to Performance: Effectively Manage Contact Center Users
An employee's ability to join a contact center call depends on his or her Presence state. Learn how Luware Nimbus determines Presence status and how it relates to the Microsoft Teams status.
- How user presence works in Microsoft Teams.
- How Luware Nimbus allows you to synchronize your Microsoft Teams presence status with your contact center.
- What permissions are required to read presence status.