User Presence in Microsoft Teams and Luware Nimbus

Written by: Luware Marketing
Luware Marketing
Luware Nimbus
20.09.2024
User Presence in Microsoft Teams and Luware Nimbus

From Presence to Performance: Effectively Manage Contact Center Users

 

An employee's ability to join a contact center call depends on his or her Presence state. Learn how Luware Nimbus determines Presence status and how it relates to the Microsoft Teams status.

 

  • How user presence works in Microsoft Teams.
  • How Luware Nimbus allows you to synchronize your Microsoft Teams presence status with your contact center.
  • What permissions are required to read presence status.

Download the Free White Paper

 

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