User Presence in Microsoft Teams and Luware Nimbus

Understand how Luware Nimbus uses the Microsoft Teams presence status in addition to an agent’s skill profile to determine whether an agent can join a call.

From Presence to Performance: Effectively Manage Contact Center Users

 

An employee's ability to join a contact center call depends on his or her Presence state. Learn how Luware Nimbus determines Presence status and how it relates to the Microsoft Teams status.

 

  • How user presence works in Microsoft Teams.
  • How Luware Nimbus allows you to synchronize your Microsoft Teams presence status with your contact center.
  • What permissions are required to read presence status.

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