News

Customer success stories, events, updates on Luware, our products and releases as well as trends in customer service.

We wish you peaceful holidays and jolly recharging of your superpowers to start into a successful 2020.

We are proud to announce our youngest product: the Attendant Console for Microsoft Teams. With this new cloud solution, receptionist and operators can take ...

Learning from customer interactions to make the next ones even better – this is the motto of CCW 2020. One day earlier than in ...

What are the main compliance challenges organizations face? At the panel discussion of Verint’s customer conference ‘Engage’ in London on November 28, 2019, experts ...

Last week, customers and partners were invited to our first Luware Meet & Greet in London. In our new office, they gathered to get ...

At Microsoft Ignite, Andrew Bybee from Microsoft presented the latest developments for contact center integrations for Microsoft Teams. Partner solutions can connect, extend or ...

What used to be isolated contact centers on different continents becomes a service organization where employees help each other out to serve customers optimally. ...