B&R Bouwgroep, headquartered in Arendonk, is one of the fastest-growing construction companies in Belgium. The group includes more than 20 companies in the construction industry throughout Flanders and employs more than 800 people.
B&R’s success stems from the cooperation of various specialized subsidiaries. B&R offers its subsidiaries the highest level of support so that each company can focus on what it does best: Delivering expert craftsmanship to its customers.
Part of the quality we strive to provide as a construction group is the contact with our customers and partners. “We want to communicate with them as quickly and as well as possible,” says Tom Wuyts.
That’s why we took a closer look at our telecommunications solution and analyzed how it could best meet the needs of our company, employees, and customers.
Hello.be advised us well and ensured that we made a smooth transition to this new way of communicating.
Professionalism and flexibility are top of mind for us. We want to provide our employees with the easiest possible tool to make calls without compromising the quality of our services.
Microsoft Teams as a cloud telecommunication solution quickly became second nature to us, but we missed many contact center features that our support staff needed.
Our support staff takes many calls daily for our various offices, and it’s important that they can immediately identify which branch is being called to locate available staff quickly.
That’s how we ended up with Luware and Hello.be. As a telecommunications provider and Microsoft 365 expert, Hello.be has expertise in cloud telephony with Teams and Luware as a contact center solution. Luware provides us with a solution that integrates seamlessly with Teams. The tool immediately gives us a detailed overview of who is calling, how many callers are on hold, which companies the calls are for, and much more.
Searching for available employees to forward from is easy using the same interface. You can immediately see who is available and who is not. We can also easily view the daily schedule of an employee we want to forward calls to or quickly send a message with all the caller’s details if they are unavailable.
The reports in Luware Nimbus also give us a good overview of the number of calls per company, how many calls were received or missed, and much more. This makes it easy for us to get an idea of the times when particularly many calls are received, so that appropriate action can be taken.
This article was originally published on hello.be.