Expert Insights, News, and Stories From the Field
Call routing and distribution with Microsoft Teams
Automatic Call Distributors are the heart of contact centers and allow organizations to manage high call volumes through an optimal utilization of resources.
Support Receptionists with an Attendant Console for Microsoft Teams
Why it's critical to equip receptionists with an attendant console to make a great first impression.
A Deep Dive into the Dynamic Contact Center Landscape with Philipp Beck
In this conversation, Tom Arbuthnot and Philipp Beck provide insight into the evolving contact center industry.
Insights Into the State of AI From Web Summit 2023
Web Summit brought together 70,236 tech enthusiasts to showcase the power of technology and AI in every aspect of life.
AI We There Yet?
How mature is AI technology, and what impact will it have on the future of work in the contact center industry?
AI in business: Why AI and humans are collaborators, not competitors
Discover why automation and AI will enhance rather than replace humans and how these technologies can positively impact the nature of work.
Luware Wins Technology Product Awards 2021
The Computing Technology Product Awards recognize the most innovative and successful products and vendors of the UK’s technology industry. “Naturally many
What exactly are Microservices?
In a microservice architecture, the functionality is divided into loosely coupled autonomous subsystems, where each subsystem is assigned a certain business functionality.
What exactly is cloud-native?
Cloud-native describes an application that is intentionally designed for a cloud environment as well as the characteristics of such applications.
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