Expert Insights, News, and Stories From the Field

20.09.2024

Advanced Routing Best Practice Enterprise Routing

Call routing and distribution with Microsoft Teams

Automatic Call Distributors are the heart of contact centers and allow organizations to manage high call volumes through an optimal utilization of resources.

Read More

14.03.2024

Luware Nimbus Guter Service Attendant Console Solutions

Support Receptionists with an Attendant Console for Microsoft Teams

Why it's critical to equip receptionists with an attendant console to make a great first impression.

Read More

29.02.2024

Automatisierung & KI

A Deep Dive into the Dynamic Contact Center Landscape with Philipp Beck

In this conversation, Tom Arbuthnot and Philipp Beck provide insight into the evolving contact center industry.

Read More

17.11.2023

Automatisierung & KI Digitale Transformation Future of Work

Insights Into the State of AI From Web Summit 2023

Web Summit brought together 70,236 tech enthusiasts to showcase the power of technology and AI in every aspect of life.

Read More

23.02.2023

Automatisierung & KI Digitale Transformation Future of Work

AI We There Yet?

How mature is AI technology, and what impact will it have on the future of work in the contact center industry?

Read More

29.03.2022

Automatisierung & KI Digitale Transformation

AI in business: Why AI and humans are collaborators, not competitors

Discover why automation and AI will enhance rather than replace humans and how these technologies can positively impact the nature of work.

Read More

29.11.2021

Luware Nimbus Luware Unternehmensnachrichten

Luware Wins Technology Product Awards 2021

The Computing Technology Product Awards recognize the most innovative and successful products and vendors of the UK’s technology industry. “Naturally many

Read More

14.06.2021

Cloud Technologie

What exactly are Microservices?

In a microservice architecture, the functionality is divided into loosely coupled autonomous subsystems, where each subsystem is assigned a certain business functionality.

Read More

9.06.2021

Cloud Technologie

What exactly is cloud-native?

Cloud-native describes an application that is intentionally designed for a cloud environment as well as the characteristics of such applications.

Read More