AI-Driven CX and Compliance

Luware unifies your customer communication in a single seamless experience across channels, teams and tools. Flexible, scalable and built for real impact.

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Customer service that feels human and works smarter

Virtual agents handle requests and connect customers to the right person with full context. Efficient, personal, intelligent. This is Luware.

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AI-Powered Compliance & Analytics for All Platforms

Achieve compliance. Unlock deep insights. Drive business performance. Luware Recording delivers comprehensive compliance recording and advanced analytics. It securely captures and analyzes all conversations across multiple platforms, empowering you to meet stringent regulatory requirements.

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Trusted by customers from all industries across the globe.

AI-Powered CX

Make Microsoft Teams your all-in-one customer service hub, connecting internal helpdesks, branch offices, and global contact centers on a single platform.

AI-Powered Compliance Recording

Capture and analyze every interaction across all platforms, ensuring regulatory adherence while optimizing your business decisions.

Why choosing Luware makes sense.

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Improve FCR by 22%

One of our major insurance customers achieved a 22% improvement in FCR through AI-powered routing.

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Save 2,500 hours

Automate steps like customer identification with AI and save up to 2,500 agent hours monthly.

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44% more answered Calls

After implementing Luware Nimbus, Kent County Council enhanced their service levels, answering 44% more calls.

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99.99% availability guaranteed

Rely on unmatched uptime: Enjoy 99.99% guaranteed system availability.

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100% positive onboarding CSAT

Get set up seamlessly: 100% of customers rated their onboarding positively.

We help you

We're tired of bad customer service. That's why we're transforming it – worldwide.

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At Luware, we believe great customer experiences know no borders. With offices in 5 countries and teams serving customers across 15+ nations, our global reach empowers us to deliver seamless communication solutions through Microsoft Teams, enriched by a truly global perspective.

Your industry, our impact: real results.

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Government

Modernizing Public Sector Contact Center

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Government

From On-Premises Solution to 1 Million Calls In the Cloud

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Government

Kent County Council Achieves 44% Improvement in Call Answering with Luware Nimbus

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Our foundation for your success

Our success is built on strong partnerships, certified excellence, and relentless innovation.

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Partnerships for your success.

Discover our global partner network and find the ideal integration partner who delivers the perfect solution for your organization.

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Award-Winning Quality. Certified Security.

Our Microsoft-certified solutions meet the highest regulatory requirements and security standards – confirmed by numerous awards and certifications.

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Innovation meets expertise

Together with leading technology partners like Microsoft, Verint or Spitch, we develop tailored solutions that are perfectly aligned with your ndividual requirements.

Latest Updates

Stay in the loop

To the Blog Newsletter

Automation & AI Featured

Redefining Customer Support: AI for Customer Service

Redefining Customer Support: AI for Customer Service

Discover how AI for customer service is transforming support operations, enhancing efficiency, and delivering personalised experiences for businesses and customers alik

Markus Weisbrod Product Manager

Luware Recording Best Practice Digital transformation 2025 Guides Featured

Preparing for MiFID III: A Compliance Guide for Financial Businesses

Preparing for MiFID III: A Compliance Guide for Financial Businesses

MiFID III must be implemented by September 2025. Learn how it impacts communications compliance, key changes from MiFID II, and what steps to take now.

Alexander Grafetsberger CBO Luware Recording

Automation & AI Featured

Focus Feature: Virtual User

Focus Feature: Virtual User

AI in customer service: Automate tasks to relive contact center employees and increase service efficiency.

Markus Weisbrod Product Manager

Talk to an Expert

Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.

We can help you with:

Extending Microsoft Teams with intelligent call- and task-routing
Transforming Microsoft Teams into a contact center
Enhancing Microsoft Teams with an Attendant Console
Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
Transcription and intelligent speech analytics to gain insights from conversational data