Orchestrate customer interactions for a unified brand journey
A CX Solution Made for People — Not Just Numbers
Break down silos and centralize all customer interactions into a single platform.
Simple. Scalable. Made for humans.
Trusted by customers from all industries across the globe.
Why choosing Luware makes sense.
Improve FCR by 22%
One of our major insurance customers achieved a 22% improvement in FCR through AI-powered routing.
Save 2,500 hours
Automate steps like customer identification with AI and save up to 2,500 agent hours monthly.
44% more answered Calls
After implementing Luware Nimbus, Kent County Council enhanced their service levels, answering 44% more calls.
99.99% availability guaranteed
Rely on unmatched uptime: Enjoy 99.99% guaranteed system availability.
100% positive onboarding CSAT
Get set up seamlessly: 100% of customers rated their onboarding positively.
Our foundation for your success
Our success is built on strong partnerships, certified excellence, and relentless innovation.
Partnerships for your success.
Discover our global partner network and find the ideal integration partner who delivers the perfect solution for your organization.
Stay in the loop
Hyper personalization vs. Personalization in CX
Learn the critical difference between hyper personalization and personalization in the CX debate. See how real-time data and AI can transform your customer relationships.
Marcel Gaufroid
Head of Sales Switzerland
