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Contact Center &  Conversation Recording for Enterprises

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Omnichannel Contact Center for Microsoft Teams

Luware Nimbus 1

With extensive live and historical reporting


Luware Nimbus is a certified Extended Contact Center for Microsoft Teams. The cloud-native and fully integrated solution adds calling and contact center functionalities to Microsoft Teams and transforms the platform into a customer service hub.

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Compliance & Quality Recording Across All Platforms

Luware Recording 1

Capture, store and analyze calls, chats, & screens

 

Luware Recording is the gold-standard solution for capturing, storing, and analyzing communications, leveraging Verint Financial Compliance and Intelligent Voice software in Azure.

As the only partner with M365 certification and SOC2 Type II accreditation, Luware ensures unmatched security and compliance.

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Talk to an Expert

Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.

 

We can help you with:

  • Extending Microsoft Teams with intelligent call- and task-routing
  • Transforming Microsoft Teams into a contact center
  • Enhancing Microsoft Teams with an Attendant Console
  • Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
  • Transcription and intelligent speech analytics to gain insights from conversational data